Efficient, Stress-Free Air Travel Management
Our experienced air agents know how to focus on the details, provide white-glove customer service, manage flight changes, and go the extra mile to ensure the safety and satisfaction of your travelers.
We’re There When you Need Us
As experts in Group Air Travel, our team is able to answer any question that may arise regarding airlines, airports, special requests, flight opportunities, and possible irregularities. We take a dedicated hands-on approach to service, working within your goals and needs to:
- Leverage preferred partners/airlines
- Minimize airfare costs and fees
- Utilize airline discounts contracts
- Monitor client flights proactively
- Coordinate arrivals and departures
- Manage guest event extensions
- Deliver analytics and customer reports
- Enable 24-hour access to dedicated agents
- Provide real-time air travel services onsite at your event
Additionally, M&IW partners with WorldAware, the premier risk management company, to provide the best intelligence and insights globally so that we can respond quickly and keep your travelers safe.
Putting People First
It’s not about the number of tickets we issue. It’s about the personal touch we provide and the service we deliver, especially when it matters most! You can be assured that each traveler is treated with the utmost care and consideration before, during and after your event. We understand traveling can be stressful and we’re here to help make it more enjoyable.
By working with M&IW, you have experience on your side. Our air agents have an average of 24 years’ in the travel industry and have all previously worked for an airline. Our number one goal is to prevent travel hassles and headaches for both you and your travelers by proactively monitoring travel updates and suggesting changes as necessary.
Let Us Take You Where You Need To Go
If you need help managing your company's group travel needs, let us know!
We'd love to support your travel needs or simply consult on your event travel process.
What Our Clients Are Saying
3 Min. ReadTwo Weeks in Thailand — The 2019 SITE Global Conference
This month, M&IW Director of Incentive Services, Tracy Norum, CMP, CIS, had the pleasure of attending the 2019 SITE Global Conference in Bangkok, Thailand where more than 375 industry professionals from around the world met […]
5 Min. Read10 Benefits of Group Travel Services vs. Online Provider
M&IW was built on the expertise and high-touch service of our group travel management team. In fact, our 3rd generation, family-owned business, started as a travel agency 50 years ago. Travel to and from a […]