Written by Anne Zambrano | Manager, Communications & Creative Services
As members of M&IW’s Global Procurement team and Incentive Buyers descend upon Las Vegas (aka Sin City) for #IMEX16, we thought we would take a closer look at the Certified Incentive Specialist (CIS) and the value this designation brings our team and our clients. In my discovery, I had the privilege to interview select members of our Global Incentive & Event Services team, specifically Tracy Norum, CMP, CIS, Director; Beth Reetz, CIS, Senior Incentive Buyer; and Senior Program Managers, Cara Turkowski, CIS and Katie Wiesner, CIS.
Let’s hear what they had to say….
A More Knowledgeable and Connected Team
By an overwhelming majority, one of the first benefits served up by each team member was that the CIS designation brought with it a new and valuable network of fellow incentive travel professionals. Cara put it best when she stated, “The class for the certification was a really great way to connect with others in the industry. It is especially helpful when planning international programs, as there are many destination management companies from around the world involved. It reassures me when partnering with them that they take incentive programs as serious as we do.”
The certification process brought incentive professionals with varied experience levels and skill sets together. The group cited that they learned a great deal simply by sharing best practices with each other during the course. Additionally, the more seasoned professionals, such as our M&IW team members, were called upon to share their insights and experiences with the group. This allowed for different vantage points from all around the world.
Katie pointed out that on a day-to-day basis the resources made available to CIS designees are extremely beneficial. The reference materials and newsletters keep the team current on destinations, new hot properties, popular CSR activities and industry insights.
A Confident Client
Clients have more confidence that our team is dedicated to incentives. Holding the designation helps M&IW stand out in the global marketplace. Prospective and current clients have noticed the CIS designation at the end of their names and it has sparked conversations about the credentials and dedication to staying educated in the field and building strong worldwide relationships. Tracy explains, “Obtaining the certification shows our commitment to staying on top of the industry. It holds the industry to a set of professional standards and shows that we are pursuing relevant education and looking to the future needs of our incentive clients.”
Beth shared that it has been very helpful having the designation when sourcing incentive programs. Suppliers in the industry recognize and respect the credentials and treat you as a knowledgeable buyer. This allows the buying and negotiation process to be more effective for our clients’ programs and giving them more confidence in the sourcing and contracting process. All in all, the amount of detail and planning that goes into an incentive program takes an experienced and knowledgeable buyer and having the CIS allows the team to perform at a higher level for our clients.
A Satisfied Employee
Investing in employees continuing education goes far deeper than the benefits it brings; it creates a culture of satisfied and fulfilled employees. M&IW has always valued and promoted industry certifications for their employees illustrated by the 65% of planners and account management at M&IW who hold either a CIS, CMP, CMM, HMCC, etc. This focus helps M&IW create promotable associates leading to a more satisfied and productive team. Cara spoke from her first-hand experience when she stated, “It has really opened a lot of doors for me and allowed me to manage more elite incentive programs. The whole experience has changed the way I approach incentive program design and execution.”
“The CIS designation is important for developing incentive professionals as it demonstrates proficiency in the fundamentals of motivational programs. It is helping to raise the quality of professionals in the incentive industry. At M&IW, we believe it shows to our clients and our associates that M&IW truly cares and invests in the professional development and advancement of our team.” Tracy Norum, CMP, CIS.
A Final Thought
Obtaining designations such as the CIS take time and investment, however, the return is multi-faceted. Invest in your employees’ education and they will invest more in your clients and be leaders among their peers when sharing best practices and resources.