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See the Impossible: Teneo

Diamond Sponsor Feature – Teneo

Have you ever had the opportunity to partner with a company who is all about breaking the boundaries of what is possible and raising the bar for what is typically expected of a Global Sales Office? Have you worked with a partner who is nimble and flexible, a company that is constantly innovating to deliver results to you? If not, you are going to want to partner with the Teneo Hospitality Group.

We sat down with Traci Baxter, the Director of Sales at Teneo to discuss this year’s M&IW Summit Theme and what it means to Teneo. “Seeing the Impossible means not taking no for an answer, helping hotels and clients come to creative solutions through imagination, and a customer first focus.”

How does Teneo Hospitality Group See the Impossible and raise the bar for your clients?

Teneo Hospitality Group, as a relatively young company of five years, is all about breaking the boundaries of what is possible and raising the bar for what is typically expected of a Global Sales Office. We have shifted the focus from being a vendor to becoming a partner to embrace our client’s creative spirit and vision. As a smaller company, we can be nimble and flexible to customize solutions to ever-changing needs. Teneo relishes going beyond the sourcing and contracting. We are here to support and advocate for our clients and constantly innovate to deliver results.

What are some of the trends you are seeing related to your business? Or, do you have any new products or services that are creating waves?

This is an exciting time to partner with independent and smaller branded hotels for groups. As our event participants are changing generationally and expectations turn towards authentic, experiential and personalized immersive experiences, the amazing hotels in the Teneo portfolio are perfectly suited to fulfill these needs.

With much consolidation in the hotel world, and in some locations, it means less choice for a group outside of branded hotels. Iconic independent hotels and smaller experiential brands value their relationships with companies like Meetings & Incentives Worldwide so we can adjust to required contractual requirements, maintain flexibility, and have the ability to go ‘straight to the top’ when negotiating.

One of the trends that keep growing is sustainability and a focus on the environment. As an example, 1 Hotels, whose vision is that “the future of the world and the future of hospitality are one and the same. 1 Hotels believe that sustainability is the foundation on which they base all our design, construction, and operational decisions.”

Corporate social responsibility and giving back have been conversations we have all been having for many years. But, now and into the future, our partners, like M&IW, live and breathe this and have melded this focus into the DNA of their companies. In 2019, Teneo is supporting the Kids in Need Foundation and Society B for all of our networking events, continuing our give back efforts that began our very first year in 2014. Check out the video here for more information on both organizations! Clients who attend our hotel showcase events love that they while they are networking and learning, they are also contributing to a good cause!

What does Seeing the Impossible mean to you personally? In your role, how are how are you continuing to bring new, fresh and innovative ideas to forward.

I have the best job in the world! There are no processes or hoops for our customers to jump through to work with Teneo – no key accounts. As a GSO, I am the first and only go-to for any group from anywhere, for 10 rooms to 10,000 people, for any of our hotels or DMCs. For me personally, that means constantly educating myself on not only my portfolio of hotels and DMCs, but trends, destinations, renovations, technology, regulations, and anything that can impact a group’s experience. Because we can’t predict the next disruption, relationships can ensure you have a strong advocate to support your needs in the future. I strive to create an environment of trust through transparency, flexibility, and value by aligning what we can do with our clients’ business needs and their best interests.

To learn more about the mighty Teneo team we invite you to talk with them at this year’s M&IW Summit Supplier Showcase.