Award-Winning Customer Service
M&IW’s program coordinators are an experienced and service-oriented team. They work to deliver the highest level of personalized support to your attendees, guests, and VIPs. From online attendee registration to onsite solutions, our team delivers seamless support throughout the planning process.
Personalized Attendee Management
Our coordinators are Cvent-certified and average more than five years’ experience in their role. They ensure your attendees feel engaged and supported even before they set foot on-site at your event by:
- Creating customized SOPs, checklists, and templates for your specific needs.
- Managing all attendee information, special needs, and VIP requests within your registration tool.
- Overseeing hotel management, including reservations, group room blocks, suite assignments, room–sharing, and billing.
- Analyzing data for quality control and cost savings.
- Creating and distributing event communications, including invitations, reminders, save-the-dates, and surveys.
- Establishing access to real-time reports for your event.
- Offering high-touch support for both you and your attendees throughout the event process.
We take pride in our hotel partnerships, which allows us to negotiate no shows, manage attrition, and handle deviations and extensions on-demand.
Web Registration & Reporting
Our Attendee Registration team is tech-savvy, leveraging the latest technology and registration platforms to:
- Understand the unique needs and participant types of each program and event.
- Work directly with our website designers to build custom event registration websites.
- Report on any data collected during the registration process.
- Utilize software for badge printing, matchmaking, and the development of mobile apps.
- Take full advantage of the Cvent, Bizzabo, and Eventbrite platforms.
Our On-Site Event Staff provide a seamless check-in experience and manage flow-of-traffic while tracking and reporting on available attendee data.
- Provide a seamless registration experience with Badges On-Demand, which allows for fast and efficient on-site badge printing
- Capture vital attendee check-in data for event KPIs
- Uncover topic opportunities with session scanning for speakers, moderators, and hosts
- Automatically identify the attendee journey with RFID
- Collect post-event data analytics
Leave it to the Experts (Us!)
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- 2 Min.Myth vs. Reality: Attendee Management
If you’re looking for elite customer service for your event, look no further than attendee management. More than just registration, attendee coordinators provide personalized support to your attendees, guests, and VIPs; manage all special needs […]