Archive for Sourcing, Negotiating & Contracting

Engaging your Workforce through Corporate Responsibility

corporate giving, charity, causes, CSR, Big Brothers Big Sisters

Written by Staci Simmons | Manager, Marketing Communications and Creative Services

Over the last ten years, corporate responsibility has transformed from a single act of charity, such as sponsorships, volunteerism and community involvement to complete, brand-centric philanthropy. If done well, modern corporate social responsibility practices engrain themselves into the culture of an organization impacting employees, customers, suppliers, and even communities.

Social impact has expanded into every part of the business, by function, unit, and even geography. CSR programs can no longer afford to simply be charitable — social impact needs to be ‘built into’ a company’s strategy showcased across many aspects of operations.

Transform Your Business

  • Consider B-Corp Strategies – B Corporations build their companies around social impact
  • Encourage Influencers – Offer individual incentives for executives and employees who take social responsibility personally and mentor others
  • Create a Portfolio – Outline a portfolio of outreach programs at each level of your organization
  • Think Locally – Choose local or brand-centric activities and interest that align with corporate goals and interests
  • Promote Thoughtfully – Use consideration when sharing your CSR endeavors without diluting your message

Engage Your Workforce

The more aligned your CSR activities are with the company’s culture and values, the more they will resonate with the employees. Attendees who are personally invested will leave your meeting, conference, tradeshow or event with a sense of purpose and satisfaction. For maximum impact, we recommend starting your CSR activity in advance with some friendly competition — it is a great way to raise both awareness and funds early. Be sure to recognize top achievers and high performing teams during your event and continue to support the cause in other ways throughout the year.

Select a CSR Activity

Our clients often ask us what are the most popular CSR programs? It is a hard question to answer as the options are endless and each program is unique and customized for your group based on your objectives, attendees, location, and budget. However, below are some programs that have been a hit with our clients over the years:

  • Arrange a Scavenger Hunt
  • Build a Beehive
  • Host a Game Show
  • Run a Race for a Cure
  • Create a Charity Match
  • Build a Playground for Kids
  • Host Fitness Challenges
  • Clean the Local Ecosystem
  • Adopt a Local or International School
  • Host a Clean Water Challenge
  • Provide Packages for Rescue Animals
  • Build a Home with Habitat for Humanity
  • Pack STEM Education Kits
  • Build a Wheelchair
  • Pack Food/Medicine bags for Project Open Hand
  • Paint Shoes with Soles for Souls
  • Register for Pledge It Forward
  • Build Bikes or Red Wagons for Children

Create a Culture of Giving

As part of our corporate Global Giveback, every year we select a different charity to support and theme our CSR activity. This year we are supporting the fight against hunger. At our annual company event, our employees packed more 26,000 meals for Rise Against Hunger. Each month, we designate specific food items which makes it easy for individuals to participate and we track our collective impact. Additionally, our M&IW family is supporting a local pantry through monetary donations, food and hygiene items, and volunteering our time.

Corporations with sound CSR practices have access to many benefits — intrinsic and extrinsic. This incentive drives the implementation of corporate programs at meetings and conferences and events. More so, event marketers see that initiatives are good for business and good for the connectivity of their shareholders.

For more information about best practices in selecting, designing and executing a CSR program for your next event, contact us at marketing@meetings-incentives.com.

 

 

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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2019 Meeting Industry Trends to Watch

Whats Trending in Event Management

Written by Anne Zambrano | Marketing Project Lead

With 2019 upon us, and to help you prepare you for an amazing year of change, transition and growth–we’ve gathered meeting and conference trends from across the industry we feel are notable and that we will continue to track through 2019. (1)  

Below are a few of our favorites and insights:

  • Global Outlook – Although there is conflicting information in recent reports, there are indications of a global slowdown that will likely be triggered by what is going on in the EU concerning some of the unknowns with Brexit. This will likely not impact the US market immediately but may have effects on our industry because of the strength of the dollar making it more difficult for international travels coming to the US.
  • Top News in Hotels – Rates are going to continue to run high globally because of demand. Revenue per Available Room, also known as RevPar, is increasing globally and across the US. Some of the hottest cities for 2019 in North America are Las Vegas, New York, and Orlando. Additional US locations to watch this year include San Diego, Toronto, and Nashville. Globally, high demand cities for the upcoming year include São Paulo, Mexico City, London, Shanghai, Singapore, and finally, Moscow made the list because of their competitive rates based on the inventory from the Olympics.
  • Air Booking & Group Travel – Airline ticket costs are on the rise because of fuel costs. The trend to allow individual mileage rewards toward a company’s airline fulfillment is emerging. Group online booking tools are gaining popularity for their ability to connect ground transportation to ticketing and group air travel making managing air travel and ground transportation for attendees seamless. More and more meetings and conference locations are being decided on based on an air cost analysis. Finally, airline capacity is increasing to meet the increase in traveler demand.
  • Technology –There is a 60% increase in technology growth within the meeting and conferences space. Phy-digital is the future where the physical and the digital world collide. Live meetings with the integration of digital technology are far outperforming traditional virtual technologies. It is estimated that 75% of meetings planners will have some sort of phy-digital technology in their meetings. Finally, more event technologies on the horizon include event bots, facial recognition, voice-activated apps, go-pro robots and much more.
  • Mobile Apps – Mobile apps are getting increasingly sophisticated with features such as facial recognition. Areas of anticipated growth within mobile apps include the agenda, pre- and post-attendee engagement, attendee behavior tracking, networking capabilities, and safety features.
  • Meeting and Event Management – Some of the tried and true trends of the past remain constant including unique venues, local product sourcing, sustainable food and beverage options, unique room sets and innovative seating environments. Two of the newest trends are the personalization of the experience regardless of the size and localization; meaning bringing the local culture into the event and embracing the surroundings outside the hotels four walls as part of the attendee experience.
  • Safety and Security Practices – California is releasing new and updated digital privacy laws coming in January 2020. GDPR is still trending with new countries being added and the Brexit implications. As it relates to event-level emergency policies and procedures, “duty of care” is still top of the list. The Exhibits and Meetings Safety and Security Initiative (EMSSI) continues to evolve and release industry-wide guidance for the cyber safety and physical safety of the meetings industry.
  • Business Intelligence (BI) – BI and data analytics is still king. The rise of data scientists as a role within the industry is the newest emerging trend. It is no longer enough to collect and analyze data. This new role of data scientist will take the way the meetings industry utilizes data to help make smarter, more informed decisions to a whole new level.

If you would like to learn more about these topics and trends as well as others not mentioned here, you can watch the replay of Shauna McNaughton, HMCC, Sr. Director, Strategic Account Management, presenting Powerful Trends that will Impact Your 2019 Strategy.

 

(1) Sources used for M&IW Insights Report include BTN Articles, MGM’s Michael Dominiquez, CWT Annual Report, AMEX Annual Report, SmartMeetings, MeetingNet

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Two Weeks in Thailand — The 2019 SITE Global Conference

SITE Classic Incentive Travel Thailand

Written by Staci Simmons | Manager, Marketing Communications & Creative Services

This month, M&IW Director of Incentive Services, Tracy Norum, CMP, CIS, had the pleasure of attending the 2019 SITE Global Conference in Bangkok, Thailand where more than 375 industry professionals from around the world met to discuss current and forecasted trends in incentive travel. 

The biggest takeaway from the conference was how successful incentive programs integrate into an organizations structure and align with overall business and sales objectives. Travel programs make sense from a business perspective; measuring organizational effectiveness and combining continuing education and professional development, while increasing operational sales and performer loyalty.

SITE Classic 2019 - Bangkok Here we Come!

While in Thailand, Tracy had the opportunity to connect with peers at all levels of the industry. This included tourist boards, airlines, cruise companies, hotels and convention centers, global DMCs, transportation companies, inspirational industry speakers and educators to discuss some of the most significant topics in incentive travel.

Core Incentive Travel Topics Included:

  • Strategic Planning
  • Incentive Program Design
  • Stakeholder Management
  • Human Resources
  • Managing Incentive Travel Programs
  • Financial Management
  • Marketing Communications
  • Risk & Crisis Management
  • Site Management
  • CSR & Sustainability

Breakout session and talk tracks at the SITE Global Conference dug deep into each of these topics followed by peer discussions and one-on-one networking. From these immersive meetings, Tracy had some key takeaways for our clients and community:

Develop a Balanced Scorecard—Build a holistic way to measure your operational effectiveness at all levels of your organization.

Leverage Big Data—Security, safety and technology integration is leading to more metrics than ever, use this data to create a more impactful corporate culture and segment the types of incentive programs your company offers.

Embrace Authenticity—The definition of luxury is changing. The era of big brand logos is now far less impactful than authentic, unique and personal experiences.

Adopt Inclusivity—Inclusivity is a critical concept for incentive programs. Incentive travel changes behavior and builds motivation at all levels of an organization.

Incentivize Diversity—In today’s markets, businesses who wholeheartedly embrace diversity and corporate responsibility continue to see economic growth.

Make Your Own Trends—Rather than choosing between the latest “hot-spots” in travel, consider an out-of-the-box adventure for your team that immerses travelers in localism and culture.

Incentive travel contributes significantly to economic growth and partnerships within and between organizations. Organizations must think globally both internally and externally. It is no longer enough to ‘gift’ your top performers with high-end travel—inspire the rest of your team to reach higher, offer unique experiences and create realistic metrics at each level of your business to properly create stakeholder benchmarks.

Click here to learn more about the SITE Global Conference in Bangkok. For more information about incentive travel programs, visit meetings-incentives.com or call 1+ 262.835.3553 to speak to a Meetings & Incentives Worldwide team member.

 

Posted in: Company News, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Lighting a New Fire: Finding Vision and Strategy (Part 3 of 3)

WBENC Tuck Executive Course

Written by Tina Madden, CPA | Co-CEO and Chief Customer Officer

When I reflect on this history of M&IW, I think about my father and grandfather—their courage and perseverance to start a family business more than 50 years ago. I think about their unwavering principles and values that have stood the test of time and continue, to this day, to run deep through our employees and our company’s culture. However, there is one attribute that particularly stands out and that is grit.

Grit is a character trait that is deeply ingrained in our family, and also one that we strongly value at M&IW. To us, grit is the courage to go first, the resolve to always do the right thing by our clients even if it is difficult, and the strength of character to admit we may not have all the answers, but you have our promise that we will work together in partnership and figure it out. It is having the perseverance to fail, pick yourself back up and keep going.

After completing the Tuck-WBENC Executive Program, I had a realization that while our company has continued to grow and innovate, we have reached an inflection point with a unique opportunity to shape our future. I asked our executive team to redefine the objectives that will drive future strategies, create more alignment across teams and departments, as well as provide us with a means to track our performance and ongoing success. Through this exercise, we came up with three focus areas: GRowth, Innovation, and Talent. And, guess what? There you have it—our new meaning of Gr.I.T.

As M&IW evolves, apparently so does our definition of grit. Our goal over the next few months is for our leaders to continue to define and refine. We will put objectives in place to grow our business and build relationships, lead the industry in innovation, and recruit/retain the best talent that aligns with our culture and values.

It amazes me as we begin this journey of mapping out our future success how transformative it is! Even in the early stages. Which is the reason I share this with you now even before we have it all defined, because we realize it is not our final destination that matters most, it is the journey and learnings along the way.

And while we are at the beginning of refining these objectives; our mindset is solid. We are focused on putting the practices in place to ensure the health and wellbeing of M&IW for the next 50 years.

So, what does our GRIT mean for you?

Through this exercise into 2019, we are going to get really clear on how to best serve you. This will result in more innovative service offerings, enhanced customer service, and streamlined operations all with the goal in mind to help you grow your business. Because, we firmly believe in our vision to transform organizations through the power of human energy, one event at a time. And, because we believe in our mission to focus on aligning enterprise and event customers while designing and executing innovative solutions to drive continuous improvement and deliver exceptional experiences. We are excited to continue to partner with our clients in the year ahead and deliver amazing outcomes.

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Lighting a New Fire: Finding Purpose and Intent (Part 2 of 3)

WBENC Tuck Executive Course

Written by Tina Madden, CAP | Co-CEO and Chief Customer Officer

As business leaders, we are often caught up in dealing with things in real time. People rely on us to help solve immediate challenges and make quick decisions, all while pushing our team leaders to the next level. It is incredibly difficult to take a break from the work that is in front of us to strategically plan for the future. It’s a commitment to make something abstract the main priority.  In Part 1 of this series, published last month, I wrote about my experience at the Tuck-WBENC Executive Program at the Tuck School of Business, how it lit a fire beneath me and what it means for our colleagues and partners moving forward. I want to take a moment to expand on this further.

Going into it this program, I knew the basics of what to expect. I knew we would work on business operations and marketing strategy, hear from various business experts, and learn about some of the challenges and solutions experienced by our peers. But what I didn’t expect, was that I would get so passionate about empowerment. Empowerment has always been a part of my purpose as a leader, but I discovered during this program that there was more I could be delivering and that my excitement for creating purpose runs deeper than I could have ever imagined.

During the program, we were asked to consider what legacy we wanted to leave and how we could continue to give back. In experiencing the ‘transformative’ moments my peers had during this program and thinking about my own leadership journey, it became clear to me how fascinated, and passionate I was about women empowering other women. I saw women being lifted by their peers. I saw breakthroughs because of the support and ideas being shared among the group. I saw very established women leaders let go of the “woman-doubting guard” they had been carrying and honestly realizing that they were right where they were supposed to be. It wasn’t just luck. It was hard work, dedication and focus, not happenstance.

So, there you have it. The legacy I want to leave is to become the best women leader I can be and intentionally work to support other leaders. It is a harsh society today. In an age of technology, transparency, and social media there is a lot of criticism on what we are all doing “wrong.” What if we stopped focusing on what we are doing “wrong” and start to focus on what we are doing right and how to continue to create opportunities and successes? Magic may happen.

What does this mean for all of you?

At M&IW, we are very passionate about our culture. It is essential to my sister, Jean, and I as Co-CEOs that we create an environment where our employees, leaders and executive teams feel empowered and empower others. To continue to build and sustain a culture free of criticism to let creativity thrive, one full of support even when mistakes are made, one that allows different types and levels of leaders — program leaders, account leaders, thought leaders, and people leaders – to all THRIVE. The best leaders really do see beyond what people currently are to what they have the potential to become. This applies to our clients and suppliers, as well, because we are in partnership together to create amazing outcomes through the power of human energy and live events.

I look forward to sharing the final part in this series next month in which I will dive deeper into our business and vision into 2019 and beyond.

 

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Benefits of Attending IMEX America 2018

conferences, attending, benefits, IMEX, 2018

Written by Anne Zambrano | Marketing Project Lead

Offering dozens of brilliant speakers, days of fresh ideas and continuous inspiration at 180-plus educational and networking events over four days, IMEX America is a must attend event in the industry. M&IW had a large team of meeting industry professionals within various disciplines attend this year’s event. We couldn’t wait for their return to dive in to discuss their experience, biggest take-aways and how they can use their newfound knowledge to better serve our clients. And, of course, we would be remiss if we didn’t share it with our community.

Here is what our team had to say about IMEX America 2018:

Q. What were your biggest take-aways?

“Networking! It was so great to meet hoteliers that I book business with regularly and meet new friends at different properties/chains.” – Brianna Barclay – Associate Buyer, Hotel Procurement

“Face to face communication is still and always will be the best way to do business. In this time of increasing efficiencies, email and phone are going to be our primary modes of communication, but it is fundamental to build relationships and live meetings help us to better communicate the needs of our client, as well as sharing our issues, concerns and successes.” – Natalie Spacco, HMCC – Sr. Buyer & Team Lead, Hotel Procurement

“It was amazing to see the respect our partners and colleagues have for our organization. I felt a lot of love for M&IW. It was priceless experiencing the interactions our entire team had with other attendees and suppliers.” – Christine Matias, MA – Director, Program Management

Q. What were the newest trends or hot topics that were widely discussed?

“Busy, busy, busy. All hotels, especially US hotels, expressed that the industry is busier than ever and have very little availability for large programs through 2020. Some hotels could name only one or two weeks in the entire 2020 calendar year where they knew they had availability.” – Natalie Spacco, HMCC – Sr. Buyer & Team Lead, Hotel Procurement

“It was apparent that wellness and self-care are definitely an emerging event trend. There was a dedicated meditation and self-care room that was available during the entire conference. There were two rooms with low lights, essential oils and sound-proofing. One room featured padded mats and pillows. The other room featured quiet stations that allowed for intimate discussions. An amazing moment of calm to escape the event chaos for a moment if needed.” – Sarah Piggott, CMP – Meeting & Tradeshow Specialist, Attendee Registration
“I loved the cool custom-made gifts. They displayed amazing samples at IMEX and were super impressive with the level of customization that we do for our clients.” – Christine Matias, MA – Director, Program Management

Q. What was your favorite moment during the event?

“The concert put on by Marriott! All acts were amazing – but Journey was my favorite!” – Brianna Barclay – Associate Buyer, Hotel Procurement

“I greatly enjoyed having a special dinner with my host group and learning about hotels in special destinations in Asia and Europe. Several in which I will have a chance to visit in person over the next year.” – Natalie Spacco, HMCC – Sr. Buyer & Team Lead, Hotel Procurement

“Being invited to toast the anniversaries and success with two of our valued partners. It was very cool to be considered a special partner and be valued to be present at those moments.” – Christine Matias, MA – Director, Program Management

Q. How did the event help you grow in your area of expertise?

“This event helped me grow because it allowed me time face-to-face with hotels that I do not see on a regular basis. It gave me time to create a deeper partnership with that hotel/sales manager that will benefit both my client and the hotel. We also were able to brainstorm ways to make the small meetings fit within the hotel as well as work for my client.” – Brianna Barclay – Associate Buyer, Hotel Procurement

“Making face-to face connections and shaking hands really solidifies many of my partnerships. Now we are able to communicate and work together on a more personal level which makes business that much easier and more effective. We have a better sense of TEAM and partnership.” – Christine Matias, MA – Director, Program Management

“I came home with much more information than I had when I left. It helps to sit down with a hotel and see visuals of the property and how that property could be a potential good fit for my groups. Learning about location of the hotel and what is nearby for groups for offsite events, dinner, and shopping was an added bonus!” – Jennifer Kamps – Buyer, Hotel Procurement

“By meeting face-to-face with so many of our supplier partners and expanding my relationships and connections in the industry, I feel this will directly improve my ability to find good availability and negotiate on behalf of my clients. I also expanded my knowledge of legal issues on Smart Monday and learned about some new destinations.” – Natalie Spacco, HMCC – Sr. Buyer & Team Lead, Hotel Procurement

In Closing:

M&IW is committed to the professional development and personal enrichment of our team members. The focused nature of learning at a conference gives our team members tools and skills which cannot be taught in-house or online. The recurring theme we hear is the ability to network. There is no direct message, Skype, email or tweet that can rival a face to face meet up. Social media makes it easy for us to stay connected with our current network, but it also hinders branching out and expanding our networks.

As an innovative organization, it is imperative for us to stay on top of emerging trends and positive changes in our industry. So, keep an eye out for our team at other industry-leading events. Upcoming conferences are posted on our homepage. If you want to set up a time to connect with any of our team members attending, email us at marketing@meetings-incentives.com.

Posted in: Company News, Conferences & Tradeshows, Event Marketing & Communications, Incentive Travel Programs, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Project Global Give Back, Ain’t No Stopping Us Now

Written by: Kristie Rogers | Manager, Recruiting & Training

If you asked me what M&IW’s biggest strength is, my answer would be simple – it’s the hearts of our employees. It is not uncommon for the M&IW family go above and beyond for our client, but they go above and beyond for our communities as well!

In the past, we have worked, as a company, for causes such as Make-A-Wish and Relay for Life. Together, we’ve granted two wishes for children in 2016 and have raised thousands of dollars towards cancer research since 2001.

As we celebrated our 50th anniversary, we brainstormed how we could push the envelope and make our 50th year Global Give Back program one to remember. We created the 50 Years/50 Charities initiative. The company was split into 50 teams based on their global location. Each team ranged from four to eight people and were given the opportunity to choose a charity that was close to their hearts. Some chose national charities, such a Big Brothers Big Sisters. Other teams chose local charities, such as the River Bend Nature Center in Racine, WI and the Chestnut Tree House in Sussex, UK. The teams had an entire year to give back to that charity.

Of course, there was also a bit of friendly competition. Teams were competing to raise the most money for their charity or contribute the most volunteer hours. Some teams raised money for their charity by selling bracelets, raffling off baskets of goodies, holding bake sales, and collecting in-kind donations such as school supplies. Others gave back by volunteering as a team, harvesting vegetables for a food pantry, spending time with underprivileged youth, and walking dogs at their local animal shelter.

When it came time to tally the funds raised and time spent volunteering, I was astonished at the results. Together as a company, M&IW volunteered 1,913 hours and raised $28,630 for charities all over the world! It gave me goosebumps to look at the numbers and think about the difference that our company made in just one year. I am so proud of the passion that M&IW has for giving back! The Fox Cities team, Big Hearts, Little Hands, selected Big Brothers Big Sisters of the Fox Valley Region and were awarded the 2018 Community Partner Award. “The Meetings & Incentives Worldwide team has been a tremendous blessing throughout the past year. They have volunteered their time at BBBS events, organized a basic needs supply drive in 2017 and a school supply drive for 2018, helped to paint and organize the BBBS Appleton office, and adopted a family in need last holiday season. They barely finish completing one volunteer project before they ask for another. They are a model of philanthropic giving and we are thankful to have them as one of our key partners,” said Lindsay Felon, Executive Director, BBBS.

Our 50 Years/50 Charities drive may have come to an end, but there is no stopping us now! So how do we top that? This year, our focus is on WORLD HUNGER. More than 815 million people, or roughly 1 in 9, suffer from chronic hunger. Even in the United States, 41 million people struggle with hunger.

Our Community:
The first initiative was close to our Global Headquarters in Wisconsin. Our Co-CEO, Jean Johnson, CMP, is helping to start a food pantry in the heart of Racine, WI. At our M&IW Summit, employees were encouraged to donate hygiene items and non-perishable food which were delivered to the food pantry. The shelves will now be stocked when they open later this year. If you are interested in learning more about this give back initiative or supporting the cause, please email marketing@meetings-incentives.com.

The World:
The second initiative was global. We worked with Rise Against Hunger to pack 25,144 meals for children all over the world. That’s right, we put on some stylish hair nets and got to work! It was a really rewarding experience to work as a team to package these meals for those in need. To see our amazing team in action, check out our RISE AGAINST HUNGER video.

We invite you to join us in ending WORLD HUNGER by donating to your local food pantry, starting a food drive at work, volunteering to pack meal,s or make a donation to Rise Against Hunger at www.riseagainsthunger.org.

 

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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How to be Empowered for Global Travel Safety and Security

Written by Anne Zambrano | Marketing Project Lead

Sometimes empowerment is about feeling like you are in control in situations which are out of your control. When it comes to global travel safety and security, we all know there are many things that are out of our control. Security is perhaps not the most enjoyable event management topic. But, it is certainly the most important, and one that M&IW takes seriously.

So, what is the best way to take control of situations in which you have very little control over? With managing thousands of events in more than 75 countries, we have seen a fair share of undesirable situations. It is critical to have a plan and be prepared for the unexpected. Recently, we experienced natural disasters such as volcano eruptions in Hawaii to storms in Florida that displaced entire events. In one instance, we had an employee in Costa Rica when a 6.5 magnitude earthquake hit off the coast, in which we were immediately notified and able to contact them to ensure their safety.

When I asked Samantha Gerke, Manager, Global Group Travel, what M&IW does to make sure our group travelers stay safe, she answered, “We partner with one of the best organizations in the world. M&IW is an expert in travel services and meeting management and versed in emergency preparedness and planning. However, we rely on a WorldAware (formerly known as iJet) to provide a single system of intelligence, communication and assistance services to help mitigate risk and respond when necessary. WorldAware is an excellent tool to have under our belt hear at M&IW. It empowers us to communicate with our employees around the world in a quick and efficient manner in times of threat exposure.”

Because we believe that this is not a topic to keep close to the chest, we thought it prudent to share this valuable information with our community. I had the opportunity to ask George Taylor, VP Global Operations, of WorldAware, a few questions and here is what he had to say:

Q. How do you feel that your service empowers employees and organizations?

A. WorldAware helps organizations operate with confidence by enabling them to protect their people, facilities and brand. The company provides a single ecosystem that unites intelligence, communications and assistance services, so organizations and their people can mitigate the risk posed by emerging threats. WorldAware provides expertise across intelligence categories such as terrorism, geopolitics, environment, transportation and health, along with geographic and regional analysis, providing clients with actionable insights that allow them to make fast, accurate risk mitigation decisions. WorldAware’s Worldcue® solutions deliver real-time dashboard views of threats and their intersect with people, along with two-way communications and location-based alerts. WorldAware’s assistance and response services are available 24/7, ready to answer travel-related questions, support business continuity efforts and coordinate response operations if the need arises. WorldAware’s experts review business continuity plans, conduct training, test crisis management plans, and more. By providing intelligence, communications and assistance within a single, unified ecosystem, WorldAware empowers organizations and their employees to make well-informed, critical decisions to mitigate risk and ensure safety.

Q. What trends are you seeing in the industry?

A. It’s becoming increasingly apparent that nowhere is safe. Enterprises are realizing that threats can occur to anyone at any time. In the past, risk management and security teams tended to focus on the traveler, particularly the traveler headed to a location typically considered high risk. However, recent events have shown us that threats occur even in locations typically thought of as low risk – New York, Las Vegas, London, Brussels, etc. This realization means that enterprises now must think about protecting all of their people, not just their travelers.

The vast majority of enterprises are up for this challenge, they just need expertise and guidance. In fact, some of the world’s largest organizations describe themselves as “paternal” – they want to do the right thing for their employees. Along these lines, the concept of “duty of care” resonates, but risk and security leadership is often quick to point out that it is not a duty or an obligation that drives them, it’s a commitment to doing the right thing. This trend continues to prioritize the need for an integrated risk management policy that covers not just business travel, but all personnel and facilities, both at home and abroad.

Q. We are intrigued by your business. Tell us about more about WorldAware. What is your history and where you are now and where you are going?

A. In 1999, WorldAware became one of the first companies to offer intelligence-driven risk management to the travel industry — a change that ultimately transformed travel and security departments worldwide. WorldAware’s Travel Intelligence® and Worldcue® risk-management software revolutionized corporate and government business travel with the promise of keeping employees safe — not just on time.

We understand that you are faced with many challenges and decisions every day. As the world evolves, we need to stay one step ahead to ensure you appropriate decision support. We subscribe to a process of continuous innovation to drive continuous improvement and value. Trust, speed, security, and innovation can’t happen independently. We are committed to creating value for all of our stakeholders, colleagues, clients, partners, suppliers, and the communities in which we serve.

Our team will be partaking in a mandatory three-hour training hosted by WorldAware at our annual M&IW Summit: Employee Exchange. M&IW puts our client attendees and associates at the center of what we do and WorldAware puts intelligence at the center of what they do. This makes the perfect partnership when it comes to risk mitigation because they prioritize the availability of fast, accurate threat intelligence, and combine that intelligence with state-of-the-art technology and assistance services. The result is that M&IW receives a single, integrated ecosystem from which we can protect our people, clients, passengers and business operations. And, this is more important to us than anything else that we do!

 

 

 

Posted in: Company News, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Group Air Travel Management, Incentive Travel Programs, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Cvent CONNECT 2018 Recap and Highlights

Written by Dan Tarpey, HMCC | Vice President, Marketing & Sales

Our M&IW team just returned from Cvent CONNECT, one of the most well-attended conferences targeted to event professionals and geared toward user groups and system experts. We experienced essential face-to-face connections with our clients as well as potential clients, gained crucial industry knowledge, and of course, had some fun along the way!

Cvent CONNECT is an opportunity for users of any level to connect, collaborate and learn. Many of the sessions are focused on novices to provide a solid foundation for using the tool successfully. The advanced sessions, however, contain the juice! This is where our team discovers how to optimize, streamline and fine tune processes to get the most out of the platform.

As an organization, we are extremely excited to take all we gained from this event and put it back into the services we provide to our valued clients. Enjoy some of our team highlights.

What’s on the Cvent Horizon?

  • FLEX has a release date of October with full functionality slated for Q1 in 2019.
  • Direct Book Solution and Project Stargate (new Portals and MRF’s) coming in 2019.
  • Certain components of Lanyon will be integrated into Cvent for a better tool.
  • Lastly, 15 core languages are coming to an RFP near you soon!

What does it mean to be Cvent Certified?

M&IW is a Cvent Certified partner and proud to have several individuals with Cvent Event Management Professional Certifications. We are also extremely happy to share that Chip Begley, Sr. Manager, Event Technology, earned his Cvent Management Advanced Certification for Enterprise level users. The test includes everything from the admin functions, best practices for complex registration set ups, event budgets, multi-language events, advanced rules, managing speakers and sessions effectively, discounts, taxes and service fee configuration, travel/hotel modules, onsite features and more.

What is our team is most excited about?

When Kelly Moore, Meetings Management Consultant, was asked what she is most excited about, she replied “my biggest take away is the FLEX project and the general availability of the tool coming up in October. The training camp session allowed for hands-on practice with an excellent moderator/instructor. The tool itself will make things much easier for those people who need to make and manage attendee registration sites and is far less intimidating than the current tool.”

Chip agreed, “embracing the FLEX revolution, which is the latest and most modern version of the Cvent UX. FLEX is an intuitive drag and drop concept that allows you to manipulate and customize the registration experience which is fully responsive and operational on desktop, tablet or phone.  For my team, we’re excited for the opportunity to spend less time coding and more time designing.”

Marte Meighan, Meetings Management Consultant, chimed in “additionally, Cvent is making progress on adding new SMM functionality that will change the way our clients use their MRFs today. Some examples include decision tree logic, multiple levels of sub-questions and sections appearing based on previous questions/answers. This will allow companies who have existing MRFs to re-evaluate and refine their forms. New clients will now be able to create more streamlined and straight forward MRFs from the start.”

What advice would you give to a first-time attendee?

“Choose your sessions wisely, but don’t be overwhelmed by the number of them,” said Kelly. “Whatever you choose, you’ll learn something valuable. If attending with a coworker, divide and conquer to get the most out of the content being offered. And, make time for the Innovation Pavilion to get one on one time with product experts.”

What other trends emerged?

On the key components of the event is the Leadership Summit which was comprised of 285 industry leaders within the meetings and hospitality industry. Lisa Palmeri, our Vice President of Global Enterprise Solutions was in attendance and shared the following four key trends:

  • Personalization (the power of live in a digital world)
  • Experience (to be remembered)
  • Privacy (GDPR, it’s a human right in the EU!)
  • ROI (Cost per attendee going up, all the above costs more money)

From a sales and marketing perspective it is a great show to connect with many of our current clients and potential clients. We have been exhibiting at the event for the past five years and this was certainly the largest in terms of overall attendance. A big thanks to our M&IW team – Lisa, Chip, Marte and Kelly for sharing their expertise and experience.

All in all, the Cvent CONNECT provided a valuable networking opportunity with clients and potential clients as well as a good view into what is on the horizon with the Cvent platform.

 

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Is your Organization GDPR Compliant?

Written by Marie Johnson, CMP | Director, Marketing & Strategy

We live in an increasingly digital world where the value of personal data is immense. At M&IW, the safety and security of our customers, employees, and attendees has always been a priority. We have long understood the importance sensitive and personally identifiable information (SPII) and have taken steps to ensure its protection.

However, a lot is happening in the world of the internet and data security. As a result, the EU government has been working on a new legislation known as General Data Protection Regulation (GDPR) that goes into effect on May 25, 2018. This reform is intended to help EU Residents to improve control of their personal data.

“Even though this regulation only applies to citizens that reside in the European Union (including the United Kingdom), we believe it will become a new global standard for data privacy,” said Jean Johnson, Co-CEO and Chief People Officer at Meetings & Incentives Worldwide. “We are approaching GDPR proactively by applying these EU digital communication standards both domestically and internationally.”

M&IW is Privacy Shield certified, and we have worked with Radius Worldwide to complete our analysis of our processes and systems for the GDPR. This analysis and creation of an action plan ensures that we will be compliant with the GDPR regulations by the required deadline as set forth by the EU/UK. To learn more, please check out our report entitled, GDPR 101: The Basics. You may also view our Website Privacy Statement which describes the current policies and practices of Meetings & Incentives Worldwide with regards to Personal Data.

Additionally, we are happy to share that our Data Protection Officer, David Guse, CPA, has achieved the ISO 17024-accredited EU GDPR Foundation (EU GDPR F) qualification from IBITGQ.

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