Archive for Incentive Travel Programs

4 Steps to Obtaining Work-Life Balance

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Written By Naomi Tucker, CMP, HMCC | Account Director, Global Enterprise Solutions

Obtaining work-life balance is a concept that everyone aspires to. M&IW prides itself on having an expansive virtual culture and supports work-life balance to its fullest. Although the process of obtaining work-life balance can be in one’s grasp, it can be hard to acquire. Industry professionals aspire to excel in their work, and excel at home, and at times, the imbalance creates a frustration in their lives. How do you adjust your expectations and get rid of the frustration of imbalance? Checkout these four steps that I’ve created to help:

Recall
The first step is to recall your current situation. It is always best to take an actual account of your situation and what is providing you with the frustration that you are experiencing. What is preventing you from the balance that you require? Take a written account of everything that you are involved in or have on your plate in both your work and in your personal life.

Re-Evaluate
As you are taking an account of your situation and where you are spending your energy, you must re-evaluate your plate. Ask yourself key questions. Identify why you have this item on your plate and why is it important to you. Asking questions will allow you to be able to quickly identify items that shouldn’t be on your list or items that are preventing you from obtaining balance.

Reset
The next step that should be taken is to reset your expectations. Identify your goals and aspirations in your work and your personal life. Are the items on your plate fitting with what these goals and aspirations? If they aren’t, then unfortunately they would need to be placed to the side until you have time to designate to them. Many people wonder what to do with the items that they have placed to the side. It helps to delegate them, or just simply say no to those items that you are being asked to do. Sometimes taking things off your plate can be tough, but it is a necessary step to obtain balance in your career and life.

Reactivate
After you have done every step; recalling your situation, re-evaluating what’s on your plate, and resetting your expectations, you will need to reactivate your plan. This means putting your written plan to action. Items that you need to put to the side, should have a plan on how you will delegate or move the responsibility of them. Items that you need to say no to, need a plan on how you will say no. Items that you need to take responsibility for, you will need a plan on how you will start to obtain responsibility. The key word is “plan”. Have a plan and make it actionable.

Summary
Making the steps toward balance can at first seem like an overwhelming experience, however it can take so much of the burden off of you when done correctly. As industry professionals, the concept of having it call can be an illusion, but we can create a life for ourselves were we can be content and joyful in the work and life that we do lead with following these simple steps.

For more information, CLICK HERE to review the entire recording of our recent Industry Insights Webinar: Career, Life and Beyond – How Can Planners Have It All?

 

Posted in: Company News, Event Marketing & Communications, Incentive Travel Programs, Program Management & Event Design

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Incentive Travel Trends and Journey Mapping

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Written by Tracy Norum, CMP, CIS | Director, Global Incentive Services

As 2017 sales incentive contests head into their final quarter and 2018 award trip planning starts to kick into high gear for a new and exciting season of winner incentive trips, it is a great time to get a sneak peek at M&IW’s leading incentive trends. I had the privilege of presenting on this topic at our recent Client Summit with Nicole Raudabaugh, CMP, CIS, Account Lead/Sr. Buyer, Global Incentive Services.

State of the Industry

To help us better understand the trends, let’s take a brief look at the state of the industry. Recent survey data illustrates how organizations have fully realized the role incentives play to engage their sales teams, employees and channel partners and their results in both bottom line and top-line growth. More than 84% of American companies use incentive programs. US firms alone invest more than $90 billion dollars annually in non-cash incentives such as incentive travel, merchandise and gift cards, according to IRF 2107 Trends Study & SITE Index 2017.

Journey Mapping

The stakes are higher and expectations greater. The incentive trip planner isn’t just planning an event, they are designing engaging experiences. And, not cookie-cutter, one size fits all – but rather experiences that match the energy flow of the group and the individual award winners. Personas and journey mapping is a hot new concept with incentive travel design.

The objective is to create a “Journey Map” based on personas as opposed to demographics. Identifying groups of people who share similar attitudes, behaviors and motivations and outline specific elements each day of the program based on the different personas’ appeal. For example, “Fit-to-Travel,” “All Things Social,” “Work B4 Play,” etc. Each persona values different elements so it critical to match the group activities and experiences with their journeys. Applying this principle to the travel incentive program design not only helps improve the attendee experience, but also the company’s bottom line.

An All Encompassing, Immersed Experience

As an industry, we are moving away from just providing “unique and WOW experiences” and moving toward total engagement. With the use of technologies from the mobile app experience to virtual reality, we can engage the qualifier before they even leave their doorstep. Experiential travel is now about fostering emotional attachment to the brand. Next-level experiences tap the true emotional engagement. Capturing the experiences from unique angles, such as drones or Go-Pro devices, provides lasting impressions long after the trip has concluded.

Destination 2018

The strength of the US dollar, has created a resurgence in international destinations. Tenerife/Canary Islands, southern France and less traveled areas of Italy are emerging as an exciting European alternative. Iceland, where the infrastructure is finally starting to catch up, is capturing the imagination of a true Icelandic expedition and discovery. Panama continues to grow in experiences and infrastructure.  Adventure hot spots are trending including Banff/Whistler, New Zealand, Costa Rica, and South Africa.

Giving Back is Not Going Away

Seventy percent of programs include a corporate social responsibility component and we expect that number to continue to grow. The industry has seen a definite uptick in the last three years and new types of experiences are popping up as a result. Tying a group activity or corporate team building to foster employee teamwork with the outcome of significantly stimulating income generation for people in a developing country is the top of the list. Attendees not only want to have a great experience themselves, but want to leave a destination knowing they made an impact in the community and world.

Health and Fitness

Health and fitness is becoming an increasing element of every program. Healthy meal options, allowing time for workouts, group activities that focus on wellness events, and gifting experiences that include athletic wearables, sneakers, yoga mats, on-site personalized athletic wear and classes are all the rage.

In summary, incentive travel programs still need to be life-affirming, jaw-dropping and create memories that connect to a bigger purpose. Being memorable and exclusive hasn’t changed. However, what is trending is how the incentive planner’s role involves creating “personalized” journeys that ignites the senses, recognizes stellar achievements, and inspires winners to work even harder to be part of your elite incentive trip year after year!

Want to learn more about journey mapping and the newest incentive industry trends as well as take away some trip ideas to implement into your 2018 program? Join our Global Incentives Services team in November for our Incentive Trends webinar where we will go into greater detail on this topic and much, much more!

 

Posted in: Company News, Event Marketing & Communications, Incentive Travel Programs, Program Management & Event Design, Sourcing, Negotiating & Contracting

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The Benefits of Marketing Videos

Written by Jill Pearson | Manager, Digital Marketing & Media

Video marketing techniques are flooding today’s social media outlets, websites and direct marketing campaigns. Almost any type of business or event would benefit from the production of a short video to introduce their products or services. It is no secret that video content increases conversion rates in sales. In fact, consumers are 64% to 85% more likely to purchase a product or service that has video representation according to a study by web analytics gurus at KissMetrics.

For our customers, video promotions provide a clearer understanding of the benefits of a service or event. We have discovered that when a video is used in our marketing communications, the click-through rate (CTR) is four times greater than all other links embedded in the email. Additionally, videos on social sites are liked and shared ten times more which leads to higher read rates and website traffic.

Because it is an ever-increasing and popular medium, we’ve also found it highly effective to use videos to present a destination, resort or other elements of an incentive promotion to our clients. It allows our clients to immerse themselves in the destination and incentive trip experience. The same is true when announcing the details of a trip to potential winners. It creates excitement and can catapult production to the next level. Another technique is to share a “happy face” video from the previous year showing actual winners and how much fun they had during the trip. It serves as a great reminder for the winners and creates a level of FOMO (Fear of Missing Out). Likewise, it is a great teaser for those trying to earn the upcoming trip for the first time.

An incentive campaign’s success is dependent on our ability to creatively entice participants to engage, perform, and win. Recently, our Creative Services and Digital Marketing team joined forces with an Account Lead within Global Enterprise Solutions to create a video for a sales incentive that we won over an industry competitor. For this company, incentives aren’t a new concept and there are several repeat winners. To combat the perception that this is a “been there, done that” trip, we proposed a unique, new destination trending within the incentive space. Puglia is a region in Italy’s boot that is mostly unexplored by corporate incentives. So, the messaging challenge of the video was to take an unknown destination and create the fascination of a once-in-a-lifetime experience.

Daniel Filar, Account Lead, reinforces the objective by stating, “the goal was to lure the sales team into the lavish Italian lifestyle found in Puglia – accommodations at a 5-diamond resort, fine-dining experiences, touring historic villages and experiencing unique activities. We decided to produce a customized video to capture the region’s most breath-taking vistas and offerings. Without the supporting imagery to bring the experience to life, we would have fallen short on our ability to tell the story and sell the destination.” The client shared with us that he believed this was going to be one of the best incentive trips yet and early indicators showed his sales team was driving hard toward their targets. To see if you agree, view the video above.

Another way organizations are incorporating video is to announce and promote a corporate social responsibility component that is tied into the incentive trip. “Last spring, one of my clients had a program in Cabo San Lucas. During the planning process, he learned the Light in my Life Orphanage in San Jose Los Cabos was severely damaged by Hurricane Odile in 2014 and saw an opportunity to help. To generate awareness for the CSR activity, a touching video was created and shared with the winners prior to the trip. It turned about to be a wonderful and beneficial experience for all,” said Katie Wiesner, Sr. Program Manager, CIS.

While techniques used for promotions are constantly evolving, consumer behavior still suggests that purchases are made and participation is enhanced when personal connection have been established. Videos bring that association to a consumer mind and allows for greater trust and excitement to the featured topic.

With the enhancement of easy-to-use video production technologies, captivating high resolutions photos, short destination clips and creative scripting – destination videos such as the Puglia one featured are less expensive to create than you might think and an excellent promotional tool for your next event.

 

 

 

Posted in: Company News, Event Marketing & Communications, Incentive Travel Programs

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Practice Gratitude at Your Live Events

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Written by Anne Zambrano | Manager, Communications & Creative Services

“Thanksgiving seems like a holiday that is as American as apple pie, or pumpkin pie for that matter. However, there are variants of this day all around the world. Their meanings, dates and customs may have different nuances, but they all revolve around the concept of gratitude,” said Kristy Puchko in her article How Seven Other Nations Celebrate Thanksgiving.

Although most of the U.S. population celebrates an official day of gratitude called Thanksgiving– Native Americans have always had a deep tradition of routinely giving thanks. For those that practice gratitude on a consistent basis, you experience the positive energy it brings into your daily routine. And, if you take it one step further by practicing gratitude with the masses, it can truly be life-changing.

At M&IW, our purpose is to transform organizations through live meetings and events. We believe seamless and engaging experiences capitalize on the need for human connections. We also believe that the energy that is generated when people come together is when the magic happens.

Now, what if we were to take the collective human energy in a live event scenario and turn it into gratitude? Can you imagine the impact it might have at your conference or national sales meeting? As professional event planners, we are well-aware that what keeps individuals coming back to live meetings and events is the experience. And, the experience is more often how the participant feels versus what they think about the event.

CSR programs have done wonders for the experience at events. So, why don’t we bring the concept of practicing gratitude together into an event setting more often? Why not create environments, activities and space for attendees to practice gratitude and make the experience truly unforgettable?

Here are five tips for practicing gratitude at your next event:

1. Gratitude Event Hashtag – Consider a special hashtag that gives participants an avenue to say what they are thankful for during your event and then display the social stream at monitors around the conference. The hashtag can be as simple as the meeting name with “Thankful For” or “Moments of Gratitude” at the end of it. For instance, #Meeting2017ThankfulFor or #Meeting2017MomentsofGratitude.

2. Gratitude Wall – Construct a portable wall in a common space or designate a gratitude wall where attendees are free to write moments of gratitude. Simply title the wall, “Today, I am thankful for…” and watch the wall fill up with moments that will make you laugh, moments that may bring a tear and moments that leaving you feeling full of gratitude.

3. Keynote Speaker on Practicing Gratitude –Hire a speaker that has a story of gratitude and shares strategies to incorporate practicing gratitude into one’s daily habits. These stories are inspirational, motivational and participants use tips to bring these habits into their daily routine.

4. Be Still Space – Consider creating a space where attendees can practice stillness on demand. A quiet area with soft seating. Hang inspirational sayings and thoughts of appreciation to inspire thoughts of gratitude during stillness.

5. Gratitude Signs – Create signage that has moments of gratitude written on them and spread them through the event space. As attendees walk from session to session, they will catch moments to be thankful for which may inspire those same thoughts among the participants.

When the purpose of these environments and activities are promoted appropriately to the participants, the impact on how participants feel about a conference, meeting or event can be enormous. Attendees may not even be able to express the experience in words, but the feeling that they get may be enough to make for an amazing experience. What’s more, it is a well-known fact, when people practice gratitude they are more open to new information and able to retain new concepts easier because their mind and hearts are open.

Posted in: Company News, Conferences & Tradeshows, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Program Management & Event Design

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Why Certify? A Closer Look at the Value of the CIS

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Written by Anne Zambrano | Manager, Communications & Creative Services

As members of M&IW’s Global Procurement team and Incentive Buyers descend upon Las Vegas (aka Sin City) for #IMEX16, we thought we would take a closer look at the Certified Incentive Specialist (CIS) and the value this designation brings our team and our clients. In my discovery, I had the privilege to interview select members of our Global Incentive & Event Services team, specifically Tracy Norum, CMP, CIS, Director; Beth Reetz, CIS, Senior Incentive Buyer; and Senior Program Managers, Cara Turkowski, CIS and Katie Wiesner, CIS.

Let’s hear what they had to say….

A More Knowledgeable and Connected Team

By an overwhelming majority, one of the first benefits served up by each team member was that the CIS designation brought with it a new and valuable network of fellow incentive travel professionals. Cara put it best when she stated, “The class for the certification was a really great way to connect with others in the industry. It is especially helpful when planning international programs, as there are many destination management companies from around the world involved. It reassures me when partnering with them that they take incentive programs as serious as we do.”

The certification process brought incentive professionals with varied experience levels and skill sets together. The group cited that they learned a great deal simply by sharing best practices with each other during the course. Additionally, the more seasoned professionals, such as our M&IW team members, were called upon to share their insights and experiences with the group. This allowed for different vantage points from all around the world.

Katie pointed out that on a day-to-day basis the resources made available to CIS designees are extremely beneficial. The reference materials and newsletters keep the team current on destinations, new hot properties, popular CSR activities and industry insights.

A Confident Client

Clients have more confidence that our team is dedicated to incentives. Holding the designation helps M&IW stand out in the global marketplace. Prospective and current clients have noticed the CIS designation at the end of their names and it has sparked conversations about the credentials and dedication to staying educated in the field and building strong worldwide relationships. Tracy explains, “Obtaining the certification shows our commitment to staying on top of the industry. It holds the industry to a set of professional standards and shows that we are pursuing relevant education and looking to the future needs of our incentive clients.”

Beth shared that it has been very helpful having the designation when sourcing incentive programs. Suppliers in the industry recognize and respect the credentials and treat you as a knowledgeable buyer. This allows the buying and negotiation process to be more effective for our clients’ programs and giving them more confidence in the sourcing and contracting process. All in all, the amount of detail and planning that goes into an incentive program takes an experienced and knowledgeable buyer and having the CIS allows the team to perform at a higher level for our clients.

A Satisfied Employee

Investing in employees continuing education goes far deeper than the benefits it brings; it creates a culture of satisfied and fulfilled employees. M&IW has always valued and promoted industry certifications for their employees illustrated by the 65% of planners and account management at M&IW who hold either a CIS, CMP, CMM, HMCC, etc. This focus helps M&IW create promotable associates leading to a more satisfied and productive team. Cara spoke from her first-hand experience when she stated, “It has really opened a lot of doors for me and allowed me to manage more elite incentive programs. The whole experience has changed the way I approach incentive program design and execution.”

“The CIS designation is important for developing incentive professionals as it demonstrates proficiency in the fundamentals of motivational programs. It is helping to raise the quality of professionals in the incentive industry. At M&IW, we believe it shows to our clients and our associates that M&IW truly cares and invests in the professional development and advancement of our team.” Tracy Norum, CMP, CIS.

A Final Thought

Obtaining designations such as the CIS take time and investment, however, the return is multi-faceted. Invest in your employees’ education and they will invest more in your clients and be leaders among their peers when sharing best practices and resources.

Posted in: Event Marketing & Communications, Incentive Travel Programs, Program Management & Event Design, Sourcing, Negotiating & Contracting

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M&IW Campus Week Brings Industry Leading Content

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Written by Anne Zambrano | Manager, Communications and Creative Services

During the M&IW Client Summit on Thursday, September 8, our resident subject matter experts will be leading engaging roundtable discussions designed to Go the Distance for today’s travel and event professional. We had the opportunity to catch a sneak peek of the topics and presenters. Here is a highlight of what they told us in our one-on-one interviews:

Tech Talk
Hosted by Tim LaFleur, CMP, Director, Mobile Strategy and Global Procurement – Suppliers & Chip Begley, Manager, Program Website & Mobile App Services, IT & Web Design

Our techies plan to cover two extremely hot topics that still cause a bit of confusion and mystery for most planners – Mobile Apps and WiFi/Internet.  Many planners want to know the variety of features and how various solution providers manages those features. When it comes to App solutions the devil is in the details and the details can make or break an effective meeting app. Similarly, there is so much still to learn about WiFi. Our tech experts will demystify the often confusing and misunderstood topic to allow planners to better manage internet needs for their meetings and events.

Participants will take away some basic next level thinking and be able to answer, “What does this all mean for me the planner?” This discussion will dive deep into the practicality of the topic by covering all the considerations that go along with it that can affect your work, the app and the attendee experience.

Talk Tech goes the distance by going further and digging deeper into a commonly discussed topic and challenge for today’s planners.  Much of the discussion that people are having regarding these topics only go about halfway leaving all sides without the proper understanding about what the other is saying.  This engaging roundtable discussion will aim to “Go the Distance” to create good, enriching and intelligent conversations about these topics where there hasn’t necessarily been in the past.

Event Planning Trends and Best Practices
Hosted by Christine Matias, MA, Director, Global Program Management Services, Steve Lorenz, CMP, HMCC, Senior Program Manager, Global Meeting Services & Ella Darby, Program Manager, Global Program Management Services

Our Event Planning Specialists will cover a plethora of topics during their engaging roundtable discussion from paperless meetings to shorter lead times and from the latest F&B trends to virtual meetings. Participants will leave with a great overview of the current trends affecting the industry and a better understanding of how we can all collaborate together to keep up with and change alongside them.

Event Planning Trends and Best Practices goes the distance by bringing to light current trends and trends on the horizon. Planners need to know where these trends are headed to know which road will help them “Go the Distance.”

Small Meeting Hotel Contracting
Hosted by Vicki Schmitz, VICKI SCHMITZ, HMCC, Manager, Global Procurement – Hotels

Small Meeting Hotel Contracting will reveal best practices in contracting specifically for small meetings. A high percentage of our client’s meetings are 75 guest rooms on peak or less and in most cases, these meetings have less than three months of lead time. During this engaging discussion, we will offer best practices that have helped today’s small meeting planner streamline the contracting process in order to expedite the final contract and give our clients the tools and resources to effectively prepare and plan for a successful meeting. Our featured hotel partners will disclose how they manage their small meeting contracts so participants will get an inside look from the hotelier viewpoint leading to a real discussion on ways to collaborate together to achieve success on both sides.

The audience will learn ways their industry partners are handling short term meetings and be able to take some of these ideas back to their own team to implement. In most cases, we all face the same challenges – especially in a seller’s market.   From a sourcing perspective, we all run into similar obstacles… limited availability, competitive rates and less flexibility.

Go the Distance is a constant theme for Sourcing. Buyers continue to strive to find clients the best possible options for their meetings to assist in achieving their meeting goals. We continuously work with our hotel partners to find the best possible fit and pricing. Understanding the dynamics from all angles and how to best collaborate together is where we all can “Go the Distance.”

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Comprehensive Security Training Goes the Distance

Global Security Training and Situational Awareness

Written by Anne Zambrano | Manager, Communications and Creative Services

When it comes to successful event management, every planner knows that the safety of the participants and event management team is the highest priority. The industry has made significant strides in emergency preparedness in the last 15 years. Risk management and proper preparation in understanding the risks and having a complete communication and response plan is paramount. At M&IW, we take this topic very seriously for the safety of our employees, clients and attendees. Our risk management procedures, process and resources are second-to-none and based off the best practices in events industry as well as group travel security services. What’s more, we are excited to welcome the top experts in this field to help us Go the Distance during M&IW’s Campus Week and Client Summit. As a highlight to the content that will be presented during the event, Clay Hendon, VP of Global Security for Groundwork, graciously shared some insight into his topic that he is extremely passionate about.

[M&IW] Your topic, AWARE Security Training, is very relevant to today’s meeting planner and professional. What is the goal of your training and message?

[Clay] The goal of our training is to leave the individual attendees with improved situational awareness and an elevated appreciation for the threats faced when traveling. We will give an overview of those threats, define and describe situational awareness mindset, then walk through tips and tricks for improving awareness and preparing for travel. We try to keep the training relevant and real – it’s not about fancy words and catch phrases, it’s about delivering important safety and security information to our students, and following through with the “so what” part that many classes over look: what do you do with these skills before, during, and after an incident? These individual skills not only make our attendees safer travelers, but more alert meeting professionals and event participants.

[M&IW] What does a greater understanding of global threats provide for event professionals?

[Clay] A heightened sense of individual situational awareness. Meeting professionals will have a deeper understanding of global threats, and their ability to anticipate threats ahead of time – and plan for them – will be increased. They should leave safer, more secure, and more efficient travelers and meeting professionals.

[M&IW] Why is it imperative for every meeting professional to be trained in the area of global security?

[Clay] Meeting planners have an incredible level of control over the events they coordinate. Clients rely on the advice and experience of meeting professionals in the areas of air travel, ground logistics, catering… and security. Except most clients don’t know to ask or, even worse: assume you – the meeting planner – are already addressing it. The awareness this training instills will leave meeting planners better equipped to ask the right questions, recommend the right vendors and support personnel, and ultimately provide the safest and most successful events for their clients.

[M&IW] How can meeting professionals Go the Distance with global security?

[Clay] In order to Go the Distance, you have to overcome many obstacles. In the traditional meeting planner space, this has meant vendor or venue issues, client changes, and service failures at the airport or hotel. Today’s world is changing constantly. For companies to truly Go the Distance and be successful in the coming years, they will have to be conscious of the prevailing security environment, and have plans in place to protect their attendees and staff. Groundwork AWARE training prepares your team to Go the Distance by making the path safe and secure.

[M&IW] Tell us something unique about you or your experience?

[Clay] I am a West Point graduate and US Army infantry officer with a degree in Irregular Warfare and over 24 months of combat experience. I have taught defensive pistol tactics and combat mindset to police departments, military units, and civilians. I am also a second-year MBA candidate at the University of Texas and a former management consultant to Fortune 500 companies. My experiences inside and outside the security industry allow me to see security problems from multiple perspectives. Groundwork is able to find solutions that are not only safe, but feasible and enjoyable for the principal.

M&IW is proud to partner with Groundwork for the upcoming M&IW Campus Week and Client Summit. Groundwork provides a range of services to clients, from security-trained drivers, to travel security training, to high-tech threat awareness solutions. They serve as a trusted resource when our clients encounter a travel security issue.

Posted in: Company News, Conferences & Tradeshows, Event Marketing & Communications, Group Air Travel Management, Incentive Travel Programs, Program Management & Event Design

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Welcome to our New Blog — M&IW Industry Insights!!

Written by Marie Johnson, CMP | Director of Marketing and Strategic Development

We are thrilled to introduce you to our new blog — M&IW Industry Insights. This is the place where we’ll share our thoughts on ideas that will shape your business and disrupt the industry. Look forward to fresh, timely, and relevant content on our latest news, happenings, activities, and emerging trends from M&IW thought leaders.

At M&IW, we bring people together for successful outcomes. But more importantly, we believe live meetings and events transform organizations. We also know success is best achieved in true collaboration with our valued clients, talented associates and industry partners. As part of that philosophy, we are creating more opportunities for you to interact with us. Stay tuned for upcoming events, free webinars, and valuable resources.

To make sure you are always up-to-date on M&IW, we invite you to join our email list. Not ready to commit? That’s okay. Simply explore all of the great information on our website, watch our brand essence video, or connect with us on social media.

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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