Archive for Event Marketing & Communications

How to Better Engage Attendees at Mandatory Meetings

Engaging Attendees at Mandatory Meetings

Written by Christina Wicklund | Event Marketing Project Lead

Let’s face it, some meetings are mandatory; attendees do not have a choice in the matter. These types of meetings can be challenging even for the tenured planner. How do you get an attendee to want to register for a mandatory meeting? How do you keep them engaged during the meeting? How do you offer a calming more comfortable learning environment? I presented these questions to three SMEs on our Global Enterprise Solutions team to discover the current tips and tricks for making the most out of mandatory meetings.

Jessica Menzer, HMCC, Strategic Account Manager, had plenty of insight to offer based on her 15 years of experience in meeting planning. “As we are all aware, registration is vital to a smooth-running meeting. All factors of an event are based on the quantity of attendees – room size, seating style, quantity of food, transportation to offsite events, staff on hand, the list is endless. It is essential invitees register, that is why marketing is imperative for events, including mandatory ones.”

When asked how she entices attendees to register for a meeting they don’t have a choice in attending. Jessica stated “start with a Save the Date invite with plenty of time in advance. Choose an appealing destination with a hotel located near attractions, shops and restaurants.” She continued by suggesting the use of airport hotels that are easy to maneuver to and from the airport, especially for 1-day meetings. In addition to the points above, Jessica recommends to always reveal some agenda content in advance of the event. By focusing on clear communication and the value of the mandatory meeting, planners can generate excitement and drive registrations for even the most reluctant invitee.

Once the attendees have registered, the question becomes how planners keep them engaged during a meeting that they must attend, Paquita McCray shared a plethora of ideas. Paquita has been working in this industry for more than 15 years, she is also a Strategic Account Manager at M&IW. One of Paquita’s suggestions is interactive meeting technology with electronic tablets for all participants. Tablets, such as EM-Array, have multiple uses and keep attendees interacting throughout the event. When using tablets at a meeting make sure the following items are installed prior to the start of the meeting.

  • Agenda – ability to update as needed
  • Hotel Map – meeting, breakfast, lunch, dinner and break room locations clearly marked
  • Presentation Slides – attendees can take notes and save slides for future reference
  • Audience Response System (ARS) and Live Polling Questions
  • Speaker Bios
  • Surveys, Session Evaluations and Certificates of Attendance
  • Interactive Games – Jeopardy and Wheel of Fortune format is popular and questions can be customized based on the objective and content of the meeting

Additionally, many global mandatory meetings have multilingual participation. Setting up multilingual capabilities for attendees will help with engagement. To ensure clear communication, provide translation services when needed. When attendees submit questions and opinions through the tablet, give them the ability to enter questions in their local language. Ensure prior to the event that the tablet is programed to translate the question to the group/moderator.

A must-have on everyone’s list, especially for mandatory meetings, is a mobile app. Mobile apps generate engagement throughout the event – pre, during and post. Apps provide attendees up-to-the-minute information and event navigation at their fingertips. This form of technology also enhances and brings events to life via the energy of registered attendees, which is very helpful when applied to mandatory meetings.

Paquita also recommends scheduling presentations to rotate speakers; nothing is worse on one’s attention span than sitting through the same speaker for three topics, especially if the content is dry. Adjust the presentation styles and make sure speakers are dynamic. Review the decks prior to avoid speakers duplicating information.

The last great piece of advice that Paquita offered is to make sure you schedule in adequate breaks and white space. If there is a longer presentation, break it up into part one and part two with a break in between. Attendees often lose interest or focus on their own work rather than focusing on the presenter if there is too much content in one sitting.

Steve Lorenz, CMP, HMCC, one of M&IW’s Sr. Account Leads with 28 years’ experience, suggested to always book a room with natural lighting when possible. As we all know this isn’t always possible, when that is the case, decorate the entrance, stage and room with plants to provide a calming more comfortable learning environment. He also recommended breakout sessions or workshops where attendees are separated into participant types. This gives the client the ability to cover information that is more specific to each participant, such as having an investigator session separate from a study coordinator session with medical meetings. Doing this keeps the attendees engaged and interacting with their direct peers.

By utilizing these tips from our M&IW’s subject matter experts, planners will generate pre-meeting excitement, attendee engagement and offer a conducive learning environment at their next mandatory meeting.

 

Posted in: Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design

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2019 Meeting Industry Trends to Watch

Whats Trending in Event Management

Written by Anne Zambrano | Marketing Project Lead

With 2019 upon us, and to help you prepare you for an amazing year of change, transition and growth–we’ve gathered meeting and conference trends from across the industry we feel are notable and that we will continue to track through 2019. (1)  

Below are a few of our favorites and insights:

  • Global Outlook – Although there is conflicting information in recent reports, there are indications of a global slowdown that will likely be triggered by what is going on in the EU concerning some of the unknowns with Brexit. This will likely not impact the US market immediately but may have effects on our industry because of the strength of the dollar making it more difficult for international travels coming to the US.
  • Top News in Hotels – Rates are going to continue to run high globally because of demand. Revenue per Available Room, also known as RevPar, is increasing globally and across the US. Some of the hottest cities for 2019 in North America are Las Vegas, New York, and Orlando. Additional US locations to watch this year include San Diego, Toronto, and Nashville. Globally, high demand cities for the upcoming year include São Paulo, Mexico City, London, Shanghai, Singapore, and finally, Moscow made the list because of their competitive rates based on the inventory from the Olympics.
  • Air Booking & Group Travel – Airline ticket costs are on the rise because of fuel costs. The trend to allow individual mileage rewards toward a company’s airline fulfillment is emerging. Group online booking tools are gaining popularity for their ability to connect ground transportation to ticketing and group air travel making managing air travel and ground transportation for attendees seamless. More and more meetings and conference locations are being decided on based on an air cost analysis. Finally, airline capacity is increasing to meet the increase in traveler demand.
  • Technology –There is a 60% increase in technology growth within the meeting and conferences space. Phy-digital is the future where the physical and the digital world collide. Live meetings with the integration of digital technology are far outperforming traditional virtual technologies. It is estimated that 75% of meetings planners will have some sort of phy-digital technology in their meetings. Finally, more event technologies on the horizon include event bots, facial recognition, voice-activated apps, go-pro robots and much more.
  • Mobile Apps – Mobile apps are getting increasingly sophisticated with features such as facial recognition. Areas of anticipated growth within mobile apps include the agenda, pre- and post-attendee engagement, attendee behavior tracking, networking capabilities, and safety features.
  • Meeting and Event Management – Some of the tried and true trends of the past remain constant including unique venues, local product sourcing, sustainable food and beverage options, unique room sets and innovative seating environments. Two of the newest trends are the personalization of the experience regardless of the size and localization; meaning bringing the local culture into the event and embracing the surroundings outside the hotels four walls as part of the attendee experience.
  • Safety and Security Practices – California is releasing new and updated digital privacy laws coming in January 2020. GDPR is still trending with new countries being added and the Brexit implications. As it relates to event-level emergency policies and procedures, “duty of care” is still top of the list. The Exhibits and Meetings Safety and Security Initiative (EMSSI) continues to evolve and release industry-wide guidance for the cyber safety and physical safety of the meetings industry.
  • Business Intelligence (BI) – BI and data analytics is still king. The rise of data scientists as a role within the industry is the newest emerging trend. It is no longer enough to collect and analyze data. This new role of data scientist will take the way the meetings industry utilizes data to help make smarter, more informed decisions to a whole new level.

If you would like to learn more about these topics and trends as well as others not mentioned here, you can watch the replay of Shauna McNaughton, HMCC, Sr. Director, Strategic Account Management, presenting Powerful Trends that will Impact Your 2019 Strategy.

 

(1) Sources used for M&IW Insights Report include BTN Articles, MGM’s Michael Dominiquez, CWT Annual Report, AMEX Annual Report, SmartMeetings, MeetingNet

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Two Weeks in Thailand — The 2019 SITE Global Conference

SITE Classic Incentive Travel Thailand

Written by Staci Simmons | Manager, Marketing Communications & Creative Services

This month, M&IW Director of Incentive Services, Tracy Norum, CMP, CIS, had the pleasure of attending the 2019 SITE Global Conference in Bangkok, Thailand where more than 375 industry professionals from around the world met to discuss current and forecasted trends in incentive travel. 

The biggest takeaway from the conference was how successful incentive programs integrate into an organizations structure and align with overall business and sales objectives. Travel programs make sense from a business perspective; measuring organizational effectiveness and combining continuing education and professional development, while increasing operational sales and performer loyalty.

SITE Classic 2019 - Bangkok Here we Come!

While in Thailand, Tracy had the opportunity to connect with peers at all levels of the industry. This included tourist boards, airlines, cruise companies, hotels and convention centers, global DMCs, transportation companies, inspirational industry speakers and educators to discuss some of the most significant topics in incentive travel.

Core Incentive Travel Topics Included:

  • Strategic Planning
  • Incentive Program Design
  • Stakeholder Management
  • Human Resources
  • Managing Incentive Travel Programs
  • Financial Management
  • Marketing Communications
  • Risk & Crisis Management
  • Site Management
  • CSR & Sustainability

Breakout session and talk tracks at the SITE Global Conference dug deep into each of these topics followed by peer discussions and one-on-one networking. From these immersive meetings, Tracy had some key takeaways for our clients and community:

Develop a Balanced Scorecard—Build a holistic way to measure your operational effectiveness at all levels of your organization.

Leverage Big Data—Security, safety and technology integration is leading to more metrics than ever, use this data to create a more impactful corporate culture and segment the types of incentive programs your company offers.

Embrace Authenticity—The definition of luxury is changing. The era of big brand logos is now far less impactful than authentic, unique and personal experiences.

Adopt Inclusivity—Inclusivity is a critical concept for incentive programs. Incentive travel changes behavior and builds motivation at all levels of an organization.

Incentivize Diversity—In today’s markets, businesses who wholeheartedly embrace diversity and corporate responsibility continue to see economic growth.

Make Your Own Trends—Rather than choosing between the latest “hot-spots” in travel, consider an out-of-the-box adventure for your team that immerses travelers in localism and culture.

Incentive travel contributes significantly to economic growth and partnerships within and between organizations. Organizations must think globally both internally and externally. It is no longer enough to ‘gift’ your top performers with high-end travel—inspire the rest of your team to reach higher, offer unique experiences and create realistic metrics at each level of your business to properly create stakeholder benchmarks.

Click here to learn more about the SITE Global Conference in Bangkok. For more information about incentive travel programs, visit meetings-incentives.com or call 1+ 262.835.3553 to speak to a Meetings & Incentives Worldwide team member.

 

Posted in: Company News, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Lighting a New Fire: Finding Vision and Strategy (Part 3 of 3)

WBENC Tuck Executive Course

Written by Tina Madden, CPA | Co-CEO and Chief Customer Officer

When I reflect on this history of M&IW, I think about my father and grandfather—their courage and perseverance to start a family business more than 50 years ago. I think about their unwavering principles and values that have stood the test of time and continue, to this day, to run deep through our employees and our company’s culture. However, there is one attribute that particularly stands out and that is grit.

Grit is a character trait that is deeply ingrained in our family, and also one that we strongly value at M&IW. To us, grit is the courage to go first, the resolve to always do the right thing by our clients even if it is difficult, and the strength of character to admit we may not have all the answers, but you have our promise that we will work together in partnership and figure it out. It is having the perseverance to fail, pick yourself back up and keep going.

After completing the Tuck-WBENC Executive Program, I had a realization that while our company has continued to grow and innovate, we have reached an inflection point with a unique opportunity to shape our future. I asked our executive team to redefine the objectives that will drive future strategies, create more alignment across teams and departments, as well as provide us with a means to track our performance and ongoing success. Through this exercise, we came up with three focus areas: GRowth, Innovation, and Talent. And, guess what? There you have it—our new meaning of Gr.I.T.

As M&IW evolves, apparently so does our definition of grit. Our goal over the next few months is for our leaders to continue to define and refine. We will put objectives in place to grow our business and build relationships, lead the industry in innovation, and recruit/retain the best talent that aligns with our culture and values.

It amazes me as we begin this journey of mapping out our future success how transformative it is! Even in the early stages. Which is the reason I share this with you now even before we have it all defined, because we realize it is not our final destination that matters most, it is the journey and learnings along the way.

And while we are at the beginning of refining these objectives; our mindset is solid. We are focused on putting the practices in place to ensure the health and wellbeing of M&IW for the next 50 years.

So, what does our GRIT mean for you?

Through this exercise into 2019, we are going to get really clear on how to best serve you. This will result in more innovative service offerings, enhanced customer service, and streamlined operations all with the goal in mind to help you grow your business. Because, we firmly believe in our vision to transform organizations through the power of human energy, one event at a time. And, because we believe in our mission to focus on aligning enterprise and event customers while designing and executing innovative solutions to drive continuous improvement and deliver exceptional experiences. We are excited to continue to partner with our clients in the year ahead and deliver amazing outcomes.

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Tis the Season for Giving…

Global Giving Fighting Hunger
Written by Jill Pearson | Manager, Digital Marketing & Media

Since the inception of our Global Giveback initiative, M&IW team members have shown it is always the season for giving. However, around the holidays, most of us feel increasingly inspired to support those in need.

This year we focused our attention on ending hunger domestically and abroad. We launched a yearlong food drive and each month designated items for our employees to donate. Our December featured is canned green beans as the traditional holiday dinner would not be complete with grandma’s famous “green bean casserole.”

At our annual company meeting in August, our 250+ amazing team members helped assemble and package more than 28,000 meals. So, you can imagine our delight when we received word that RISE AGAINST HUNGER was sending a container holding 285,120 meals to the Dominican Republic in support of CitiHope International.

CitiHope International is an organization that nourishes lives through food assistance and other services in the Dominican Republic. To learn more, please visit the partner/country spotlight and click on the Impact Stories tab and click and drag on the World Aid Map at https://www.riseagainsthunger.org/world-aid/.

Additionally, we recently joined Jean Johnson, CMP, our Co-CEO, in supporting an effort closer to home. Giving to the Nations initiated a program called “Filling the Gap…” Their goal is to raise $250,00 to provide healthy food, hygiene products and basic household goods for local families in our hometown of Racine, Wisconsin who are having a hard time making ends meet and facing tough financial choices. CLICK HERE to learn more and donate to the cause.

Ending hunger is only possible if we continue to grow the movement. Since 2005, volunteers have helped distribute more than 310 million meals worldwide through Rise Against Hunger. We can end hunger by 2030, but we can’t do it without you. Please visit their website www.riseagainsthunger.org to get involved or donate.

We look forward to Giving Back in 2019!

Posted in: Company News, Conferences & Tradeshows, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Program Management & Event Design

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Pros and Cons of Designing in Cvent Flex

Cvent Flex Event Website Design

Written by Staci Simmons | Manager, Marketing Communications & Creative Services

Cvent, an event management software used by many top-tier travel and meetings management companies, recently released its new drag-and-drop website builder—Flex. This new functionality lives up to its name with easy-to-use features and a beautifully designed interface, allowing users to create and publish their own event websites.

At first glance, this is a fantastic opportunity for small businesses and program managers. They have the means to build their own registration websites without a web developer or knowledge of HTML, CSS or JavaScript. Upon further consideration, you may uncover what most web, graphic, and marketing communications professionals already know—it’s not that easy.

In the last ten years, drag-and-drop email, website, and app builders have taken complicated coding and simplified it for the masses. It’s been an excellent tool for professionals who understand the principles of design, saving clients thousands of dollars and countless hours in web development. On the other side of the coin, those without that knowledge may cost themselves thousands of dollars and countless hours trying to figure it out for the sake of “doing it themselves.” Cvent Flex is no different.

If you’ve ever tried to build your own email or website with a drag-and-drop builder, you probably had several “pull-your-hair-out” moments— you’re not alone. Most website builders are harder to use than they appear. They claim to offer an easy way to build a beautiful, functional website, but more often than not that’s not the case.

While Cvent’s design showcases look absolutely stunning, mimicking that level of design and functionality is nearly impossible “in just a few clicks.” Trying to achieve a great design yourself is often cumbersome, and not quite as easy as advertised. At the end of the day, the people who built those showcases are seasoned designers who know how to leverage the tool correctly and know how to maneuver through its limitations in order to create a functional, unique, and on-brand design.

The Pros of Cvent Flex

– Easy-to-use drag and drop functionality
– Allows for easy, real-time editing and updating
– Provides a live preview feature without publication
– Fully responsive on all devices (desktop, tablet and phone)

The Cons of Cvent Flex

– Big Learning curve for first-time users
– Customization options are limited
– Differentiating your event from other templates will be difficult
– Layering text and images for legibility is time-consuming

Cvent does offer many support options to help build and publish your event registration website. If you have the time and means to take creative control, click here to learn the platforms design and development best practices.

If, however, you’d like to focus on the other seventy-five percent of your event’s needs, let Flex be a tool for your friendly, neighborhood web designer. Ultimately, the time it takes for a professional to leverage this tool will simplify your workload and allow you to focus on the rest of your event’s needs—managing its infinite amount of moving parts.

For more firsthand information about Cvent Flex, email Meetings & Incentives Worldwide at marketing@meetings-incentives.com to connect with our event technology and creative service experts.

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Program Management & Event Design

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6 Important Life Lessons from Event Planning

Life Lessons Event Planning

Written by Marie Johnson, CMP | Director, Marketing & Strategy

Last month our very own Melissa Hahn, Senior Account Lead at Meetings & Incentives Worldwide, was featured in the Daily Herald, suburban Chicago’s information source. In the article, she shares some important life lessons she has garnered over the past 19 years in the trenches of meeting planning and event management.

Melissa’s first lesson, remember that you can’t do it all yourself, is a keen reminder that event planning is considered one of the most stressful jobs. Most people are probably surprised to learn that it closely followed enlisted military, firefighter, airline pilots, and police officers. In fact, according to the CareerCast annual ranking, it has made the list the past six consecutive years and came in fifth place in 2017.

And, while it is true—a career in event planning can be stressful—it is also an incredibly rewarding profession if you just take a few cues from Melissa. Below are the top six life lessons that event planning taught her. CLICK HERE to read the full article.

  1. Remember, you can’t do it all yourself.
  2. Have empathy. Always put yourself in other’s shoes.
  3. Put your health first.
  4. Do not take anything for granted.
  5. Continue to grow. Take a risk.
  6. Always say thank you!

Posted in: Company News, Conferences & Tradeshows, Event Marketing & Communications, Program Management & Event Design

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Lighting a New Fire: Finding Purpose and Intent (Part 2 of 3)

WBENC Tuck Executive Course

Written by Tina Madden, CAP | Co-CEO and Chief Customer Officer

As business leaders, we are often caught up in dealing with things in real time. People rely on us to help solve immediate challenges and make quick decisions, all while pushing our team leaders to the next level. It is incredibly difficult to take a break from the work that is in front of us to strategically plan for the future. It’s a commitment to make something abstract the main priority.  In Part 1 of this series, published last month, I wrote about my experience at the Tuck-WBENC Executive Program at the Tuck School of Business, how it lit a fire beneath me and what it means for our colleagues and partners moving forward. I want to take a moment to expand on this further.

Going into it this program, I knew the basics of what to expect. I knew we would work on business operations and marketing strategy, hear from various business experts, and learn about some of the challenges and solutions experienced by our peers. But what I didn’t expect, was that I would get so passionate about empowerment. Empowerment has always been a part of my purpose as a leader, but I discovered during this program that there was more I could be delivering and that my excitement for creating purpose runs deeper than I could have ever imagined.

During the program, we were asked to consider what legacy we wanted to leave and how we could continue to give back. In experiencing the ‘transformative’ moments my peers had during this program and thinking about my own leadership journey, it became clear to me how fascinated, and passionate I was about women empowering other women. I saw women being lifted by their peers. I saw breakthroughs because of the support and ideas being shared among the group. I saw very established women leaders let go of the “woman-doubting guard” they had been carrying and honestly realizing that they were right where they were supposed to be. It wasn’t just luck. It was hard work, dedication and focus, not happenstance.

So, there you have it. The legacy I want to leave is to become the best women leader I can be and intentionally work to support other leaders. It is a harsh society today. In an age of technology, transparency, and social media there is a lot of criticism on what we are all doing “wrong.” What if we stopped focusing on what we are doing “wrong” and start to focus on what we are doing right and how to continue to create opportunities and successes? Magic may happen.

What does this mean for all of you?

At M&IW, we are very passionate about our culture. It is essential to my sister, Jean, and I as Co-CEOs that we create an environment where our employees, leaders and executive teams feel empowered and empower others. To continue to build and sustain a culture free of criticism to let creativity thrive, one full of support even when mistakes are made, one that allows different types and levels of leaders — program leaders, account leaders, thought leaders, and people leaders – to all THRIVE. The best leaders really do see beyond what people currently are to what they have the potential to become. This applies to our clients and suppliers, as well, because we are in partnership together to create amazing outcomes through the power of human energy and live events.

I look forward to sharing the final part in this series next month in which I will dive deeper into our business and vision into 2019 and beyond.

 

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Introducing Cvent Flex — What You Need to Know

Cvent Flex for Event Website Design is Live

Written by Chip Begley | Senior Manager, Event Technology

As of October 31, 2018, Cvent released Flex General Availability meaning all Cvent accounts now have the Flex registration option. This will become the new “standard registration” and the previous version is renamed to the “classic registration.” In order to bring the latest information on the update and full transparency into the new process, I have compiled a list of questions and answers on the topic.

What is Cvent Flex?

Flex is the name of the new event registration module within Cvent which is being called “a modern and innovative way for event planners to build, design, and manage modern mobile-responsive event websites and enhance the registration process.” With the release of Flex comes a complete redesign of the technology that uses a whole new thought process to building websites.

What does Cvent Flex mean to me?

Cvent’s intention with Flex is to provide a simpler and easier process for building registration websites. And, while this will fully be the case in the future, M&IW expects a learning curve for our clients and our team as we implement the new platform. For reference, we all recall when Microsoft would change their Office programs.

Many of us would spend precious time looking for the location of the new navigation menu. Flex is not simply a navigation menu redesign, it is a full redesign of the way the registration site module will operate and the learning curve will be slightly more than learning where a new menu item resides. Please be aware that this may initially have an effect on design hours.

Our team is already diving into the new platform to continue to provide exceptionally designed sites. Along with M&IW’s Creative Services Team we are looking forward to bringing our clients high-quality, multi-functional, responsive registration website designs.

What does Cvent Flex mean for M&IW?

M&IW is excited for the opportunity to design more and code less. Where we’ve been great at manipulating the HTML/CSS in the Classic Registration, Flex will give us the opportunity to design and brand more than just a registration site. Through the use of color palates, fonts and images we are able to create messages that drive home the purpose of the website and paint a larger picture of the event. Additionally, our Web Design team will continue to work very closely with our Creative Services team and our graphic designer to create professionally themed designs.

What else do I need to know?

Currently, M&IW is still able to create sites in Classic Registration and in Flex. The latest update from Cvent is that Classic Registration will sunset sometime in 2019, however, dates are fluid.

A final note, when switching over to Flex for our client’s registration sites, not all features are currently available from the previous classic version. We expect 100% parity in 2019 before the Classic version is sunsetted. Cvent is committed to enhancing the platform as it matures. Prior to ‘sunsetting’ the Classic version, Flex will not only have the same functionality as the Classic module; but will also provide more features and functionality within Flex than currently available.

In conclusion, our team is readily available to answer any of your questions or concerns. Please feel free to contact your M&IW representative to discuss any questions or concerns. For additional information, CLICK HERE to view our Industry Insights Webinar OnDemand, “It’s Flex Time! What you Need to Know about Cvent Flex.”

Posted in: Company News, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Program Management & Event Design

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Benefits of Attending IMEX America 2018

conferences, attending, benefits, IMEX, 2018

Written by Anne Zambrano | Marketing Project Lead

Offering dozens of brilliant speakers, days of fresh ideas and continuous inspiration at 180-plus educational and networking events over four days, IMEX America is a must attend event in the industry. M&IW had a large team of meeting industry professionals within various disciplines attend this year’s event. We couldn’t wait for their return to dive in to discuss their experience, biggest take-aways and how they can use their newfound knowledge to better serve our clients. And, of course, we would be remiss if we didn’t share it with our community.

Here is what our team had to say about IMEX America 2018:

Q. What were your biggest take-aways?

“Networking! It was so great to meet hoteliers that I book business with regularly and meet new friends at different properties/chains.” – Brianna Barclay – Associate Buyer, Hotel Procurement

“Face to face communication is still and always will be the best way to do business. In this time of increasing efficiencies, email and phone are going to be our primary modes of communication, but it is fundamental to build relationships and live meetings help us to better communicate the needs of our client, as well as sharing our issues, concerns and successes.” – Natalie Spacco, HMCC – Sr. Buyer & Team Lead, Hotel Procurement

“It was amazing to see the respect our partners and colleagues have for our organization. I felt a lot of love for M&IW. It was priceless experiencing the interactions our entire team had with other attendees and suppliers.” – Christine Matias, MA – Director, Program Management

Q. What were the newest trends or hot topics that were widely discussed?

“Busy, busy, busy. All hotels, especially US hotels, expressed that the industry is busier than ever and have very little availability for large programs through 2020. Some hotels could name only one or two weeks in the entire 2020 calendar year where they knew they had availability.” – Natalie Spacco, HMCC – Sr. Buyer & Team Lead, Hotel Procurement

“It was apparent that wellness and self-care are definitely an emerging event trend. There was a dedicated meditation and self-care room that was available during the entire conference. There were two rooms with low lights, essential oils and sound-proofing. One room featured padded mats and pillows. The other room featured quiet stations that allowed for intimate discussions. An amazing moment of calm to escape the event chaos for a moment if needed.” – Sarah Piggott, CMP – Meeting & Tradeshow Specialist, Attendee Registration
“I loved the cool custom-made gifts. They displayed amazing samples at IMEX and were super impressive with the level of customization that we do for our clients.” – Christine Matias, MA – Director, Program Management

Q. What was your favorite moment during the event?

“The concert put on by Marriott! All acts were amazing – but Journey was my favorite!” – Brianna Barclay – Associate Buyer, Hotel Procurement

“I greatly enjoyed having a special dinner with my host group and learning about hotels in special destinations in Asia and Europe. Several in which I will have a chance to visit in person over the next year.” – Natalie Spacco, HMCC – Sr. Buyer & Team Lead, Hotel Procurement

“Being invited to toast the anniversaries and success with two of our valued partners. It was very cool to be considered a special partner and be valued to be present at those moments.” – Christine Matias, MA – Director, Program Management

Q. How did the event help you grow in your area of expertise?

“This event helped me grow because it allowed me time face-to-face with hotels that I do not see on a regular basis. It gave me time to create a deeper partnership with that hotel/sales manager that will benefit both my client and the hotel. We also were able to brainstorm ways to make the small meetings fit within the hotel as well as work for my client.” – Brianna Barclay – Associate Buyer, Hotel Procurement

“Making face-to face connections and shaking hands really solidifies many of my partnerships. Now we are able to communicate and work together on a more personal level which makes business that much easier and more effective. We have a better sense of TEAM and partnership.” – Christine Matias, MA – Director, Program Management

“I came home with much more information than I had when I left. It helps to sit down with a hotel and see visuals of the property and how that property could be a potential good fit for my groups. Learning about location of the hotel and what is nearby for groups for offsite events, dinner, and shopping was an added bonus!” – Jennifer Kamps – Buyer, Hotel Procurement

“By meeting face-to-face with so many of our supplier partners and expanding my relationships and connections in the industry, I feel this will directly improve my ability to find good availability and negotiate on behalf of my clients. I also expanded my knowledge of legal issues on Smart Monday and learned about some new destinations.” – Natalie Spacco, HMCC – Sr. Buyer & Team Lead, Hotel Procurement

In Closing:

M&IW is committed to the professional development and personal enrichment of our team members. The focused nature of learning at a conference gives our team members tools and skills which cannot be taught in-house or online. The recurring theme we hear is the ability to network. There is no direct message, Skype, email or tweet that can rival a face to face meet up. Social media makes it easy for us to stay connected with our current network, but it also hinders branching out and expanding our networks.

As an innovative organization, it is imperative for us to stay on top of emerging trends and positive changes in our industry. So, keep an eye out for our team at other industry-leading events. Upcoming conferences are posted on our homepage. If you want to set up a time to connect with any of our team members attending, email us at marketing@meetings-incentives.com.

Posted in: Company News, Conferences & Tradeshows, Event Marketing & Communications, Incentive Travel Programs, Program Management & Event Design, Sourcing, Negotiating & Contracting

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