2019 Meeting Industry Trends to Watch

Whats Trending in Event Management

Written by Anne Zambrano | Marketing Project Lead

With 2019 upon us, and to help you prepare you for an amazing year of change, transition and growth–we’ve gathered meeting and conference trends from across the industry we feel are notable and that we will continue to track through 2019. (1)  

Below are a few of our favorites and insights:

  • Global Outlook – Although there is conflicting information in recent reports, there are indications of a global slowdown that will likely be triggered by what is going on in the EU concerning some of the unknowns with Brexit. This will likely not impact the US market immediately but may have effects on our industry because of the strength of the dollar making it more difficult for international travels coming to the US.
  • Top News in Hotels – Rates are going to continue to run high globally because of demand. Revenue per Available Room, also known as RevPar, is increasing globally and across the US. Some of the hottest cities for 2019 in North America are Las Vegas, New York, and Orlando. Additional US locations to watch this year include San Diego, Toronto, and Nashville. Globally, high demand cities for the upcoming year include São Paulo, Mexico City, London, Shanghai, Singapore, and finally, Moscow made the list because of their competitive rates based on the inventory from the Olympics.
  • Air Booking & Group Travel – Airline ticket costs are on the rise because of fuel costs. The trend to allow individual mileage rewards toward a company’s airline fulfillment is emerging. Group online booking tools are gaining popularity for their ability to connect ground transportation to ticketing and group air travel making managing air travel and ground transportation for attendees seamless. More and more meetings and conference locations are being decided on based on an air cost analysis. Finally, airline capacity is increasing to meet the increase in traveler demand.
  • Technology –There is a 60% increase in technology growth within the meeting and conferences space. Phy-digital is the future where the physical and the digital world collide. Live meetings with the integration of digital technology are far outperforming traditional virtual technologies. It is estimated that 75% of meetings planners will have some sort of phy-digital technology in their meetings. Finally, more event technologies on the horizon include event bots, facial recognition, voice-activated apps, go-pro robots and much more.
  • Mobile Apps – Mobile apps are getting increasingly sophisticated with features such as facial recognition. Areas of anticipated growth within mobile apps include the agenda, pre- and post-attendee engagement, attendee behavior tracking, networking capabilities, and safety features.
  • Meeting and Event Management – Some of the tried and true trends of the past remain constant including unique venues, local product sourcing, sustainable food and beverage options, unique room sets and innovative seating environments. Two of the newest trends are the personalization of the experience regardless of the size and localization; meaning bringing the local culture into the event and embracing the surroundings outside the hotels four walls as part of the attendee experience.
  • Safety and Security Practices – California is releasing new and updated digital privacy laws coming in January 2020. GDPR is still trending with new countries being added and the Brexit implications. As it relates to event-level emergency policies and procedures, “duty of care” is still top of the list. The Exhibits and Meetings Safety and Security Initiative (EMSSI) continues to evolve and release industry-wide guidance for the cyber safety and physical safety of the meetings industry.
  • Business Intelligence (BI) – BI and data analytics is still king. The rise of data scientists as a role within the industry is the newest emerging trend. It is no longer enough to collect and analyze data. This new role of data scientist will take the way the meetings industry utilizes data to help make smarter, more informed decisions to a whole new level.

If you would like to learn more about these topics and trends as well as others not mentioned here, you can watch the replay of Shauna McNaughton, HMCC, Sr. Director, Strategic Account Management, presenting Powerful Trends that will Impact Your 2019 Strategy.

 

(1) Sources used for M&IW Insights Report include BTN Articles, MGM’s Michael Dominiquez, CWT Annual Report, AMEX Annual Report, SmartMeetings, MeetingNet

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Two Weeks in Thailand — The 2019 SITE Global Conference

SITE Classic Incentive Travel Thailand

Written by Staci Simmons | Manager, Marketing Communications & Creative Services

This month, M&IW Director of Incentive Services, Tracy Norum, CMP, CIS, had the pleasure of attending the 2019 SITE Global Conference in Bangkok, Thailand where more than 375 industry professionals from around the world met to discuss current and forecasted trends in incentive travel. 

The biggest takeaway from the conference was how successful incentive programs integrate into an organizations structure and align with overall business and sales objectives. Travel programs make sense from a business perspective; measuring organizational effectiveness and combining continuing education and professional development, while increasing operational sales and performer loyalty.

SITE Classic 2019 - Bangkok Here we Come!

While in Thailand, Tracy had the opportunity to connect with peers at all levels of the industry. This included tourist boards, airlines, cruise companies, hotels and convention centers, global DMCs, transportation companies, inspirational industry speakers and educators to discuss some of the most significant topics in incentive travel.

Core Incentive Travel Topics Included:

  • Strategic Planning
  • Incentive Program Design
  • Stakeholder Management
  • Human Resources
  • Managing Incentive Travel Programs
  • Financial Management
  • Marketing Communications
  • Risk & Crisis Management
  • Site Management
  • CSR & Sustainability

Breakout session and talk tracks at the SITE Global Conference dug deep into each of these topics followed by peer discussions and one-on-one networking. From these immersive meetings, Tracy had some key takeaways for our clients and community:

Develop a Balanced Scorecard—Build a holistic way to measure your operational effectiveness at all levels of your organization.

Leverage Big Data—Security, safety and technology integration is leading to more metrics than ever, use this data to create a more impactful corporate culture and segment the types of incentive programs your company offers.

Embrace Authenticity—The definition of luxury is changing. The era of big brand logos is now far less impactful than authentic, unique and personal experiences.

Adopt Inclusivity—Inclusivity is a critical concept for incentive programs. Incentive travel changes behavior and builds motivation at all levels of an organization.

Incentivize Diversity—In today’s markets, businesses who wholeheartedly embrace diversity and corporate responsibility continue to see economic growth.

Make Your Own Trends—Rather than choosing between the latest “hot-spots” in travel, consider an out-of-the-box adventure for your team that immerses travelers in localism and culture.

Incentive travel contributes significantly to economic growth and partnerships within and between organizations. Organizations must think globally both internally and externally. It is no longer enough to ‘gift’ your top performers with high-end travel—inspire the rest of your team to reach higher, offer unique experiences and create realistic metrics at each level of your business to properly create stakeholder benchmarks.

Click here to learn more about the SITE Global Conference in Bangkok. For more information about incentive travel programs, visit meetings-incentives.com or call 1+ 262.835.3553 to speak to a Meetings & Incentives Worldwide team member.

 

Posted in: Company News, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Program Management & Event Design, Sourcing, Negotiating & Contracting

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What’s in your Tradeshow Toolbox?

Written by Christina Wicklund | Marketing Project Lead

In managing numerous tradeshows and conferences over the years, I learned you can never be too prepared. Keeping this in mind, two items consistent with all my shows were my “handy dandy” toolbox and the pre-event checklist.

I was reminded of this when I recently attended Marketplace 2018 – the 37th Annual Governors Conference on Minority Business Development at the Potawatomi Hotel on December 12-13, 2018. Our M&IW conference team provided attendee registration and management for more than 800 attendees. Additionally, Meetings & Incentives Worldwide was a sponsor and exhibitor at the event.

Early on, I prepared for an event with an empty box. However, I soon learned a pre-stocked toolbox was beneficial and a great timesaver! I also realized every event is not the same and that is where the inception of the pre-event checklist began. You might be thinking these are one in the same, but they are not. The toolbox holds essential items needed for any event; whereas the pre-event checklist will ensure you remember to pack more specific or personal items needed just for that event.

The toolbox is the go-to for everything one could possibly need at any type of event. This consists of items needed for set up, break down and all the possible unexpected mishaps that can and do happen in between. I divide my toolbox into four areas – hardware, medical, office supplies & shipping materials and cleaning. When filling your toolbox, think compact. When building the toolbox base the type and size of the container on the contents that fit the unique needs of your company. The medical items can be placed in a small first aid kit. The stapler and hammer do not have to be full size, they only need to be of good quality. Pack small where you can and replenish the toolbox when you return to headquarters.

The toolbox should be stored in a secure place onsite so that items to do not walk. Also, remind your planning team to return items after use. There is nothing worse than knowing you had scissors packed only to find they are no longer in the toolbox.

Unlike the toolkit, the checklist changes from one event to the other. It is based on the length of tradeshow, distance from your headquarters location, size of the booth and number of staff attending. Some of the items that most likely would be included are; extra business cards for each employee manning the booth, water, snacks, mints, phone charges, promotional items, booth decorations, door prizes and bring the completed event registration forms along with shipping and returning labels.

Hopefully, this information is helpful in creating your perfect tradeshow toolbox. Remember, preparation is the key to a smooth-running event. We attend events to network, sell and fill the sales funnel, not to waste valuable time hunting down forgotten items. Be smart, pack smart, think smart!

Posted in: Company News, Conferences & Tradeshows

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Lighting a New Fire: Finding Vision and Strategy (Part 3 of 3)

WBENC Tuck Executive Course

Written by Tina Madden, CPA | Co-CEO and Chief Customer Officer

When I reflect on this history of M&IW, I think about my father and grandfather—their courage and perseverance to start a family business more than 50 years ago. I think about their unwavering principles and values that have stood the test of time and continue, to this day, to run deep through our employees and our company’s culture. However, there is one attribute that particularly stands out and that is grit.

Grit is a character trait that is deeply ingrained in our family, and also one that we strongly value at M&IW. To us, grit is the courage to go first, the resolve to always do the right thing by our clients even if it is difficult, and the strength of character to admit we may not have all the answers, but you have our promise that we will work together in partnership and figure it out. It is having the perseverance to fail, pick yourself back up and keep going.

After completing the Tuck-WBENC Executive Program, I had a realization that while our company has continued to grow and innovate, we have reached an inflection point with a unique opportunity to shape our future. I asked our executive team to redefine the objectives that will drive future strategies, create more alignment across teams and departments, as well as provide us with a means to track our performance and ongoing success. Through this exercise, we came up with three focus areas: GRowth, Innovation, and Talent. And, guess what? There you have it—our new meaning of Gr.I.T.

As M&IW evolves, apparently so does our definition of grit. Our goal over the next few months is for our leaders to continue to define and refine. We will put objectives in place to grow our business and build relationships, lead the industry in innovation, and recruit/retain the best talent that aligns with our culture and values.

It amazes me as we begin this journey of mapping out our future success how transformative it is! Even in the early stages. Which is the reason I share this with you now even before we have it all defined, because we realize it is not our final destination that matters most, it is the journey and learnings along the way.

And while we are at the beginning of refining these objectives; our mindset is solid. We are focused on putting the practices in place to ensure the health and wellbeing of M&IW for the next 50 years.

So, what does our GRIT mean for you?

Through this exercise into 2019, we are going to get really clear on how to best serve you. This will result in more innovative service offerings, enhanced customer service, and streamlined operations all with the goal in mind to help you grow your business. Because, we firmly believe in our vision to transform organizations through the power of human energy, one event at a time. And, because we believe in our mission to focus on aligning enterprise and event customers while designing and executing innovative solutions to drive continuous improvement and deliver exceptional experiences. We are excited to continue to partner with our clients in the year ahead and deliver amazing outcomes.

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Tis the Season for Giving…

Global Giving Fighting Hunger
Written by Jill Pearson | Manager, Digital Marketing & Media

Since the inception of our Global Giveback initiative, M&IW team members have shown it is always the season for giving. However, around the holidays, most of us feel increasingly inspired to support those in need.

This year we focused our attention on ending hunger domestically and abroad. We launched a yearlong food drive and each month designated items for our employees to donate. Our December featured is canned green beans as the traditional holiday dinner would not be complete with grandma’s famous “green bean casserole.”

At our annual company meeting in August, our 250+ amazing team members helped assemble and package more than 28,000 meals. So, you can imagine our delight when we received word that RISE AGAINST HUNGER was sending a container holding 285,120 meals to the Dominican Republic in support of CitiHope International.

CitiHope International is an organization that nourishes lives through food assistance and other services in the Dominican Republic. To learn more, please visit the partner/country spotlight and click on the Impact Stories tab and click and drag on the World Aid Map at https://www.riseagainsthunger.org/world-aid/.

Additionally, we recently joined Jean Johnson, CMP, our Co-CEO, in supporting an effort closer to home. Giving to the Nations initiated a program called “Filling the Gap…” Their goal is to raise $250,00 to provide healthy food, hygiene products and basic household goods for local families in our hometown of Racine, Wisconsin who are having a hard time making ends meet and facing tough financial choices. CLICK HERE to learn more and donate to the cause.

Ending hunger is only possible if we continue to grow the movement. Since 2005, volunteers have helped distribute more than 310 million meals worldwide through Rise Against Hunger. We can end hunger by 2030, but we can’t do it without you. Please visit their website www.riseagainsthunger.org to get involved or donate.

We look forward to Giving Back in 2019!

Posted in: Company News, Conferences & Tradeshows, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Program Management & Event Design

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Pros and Cons of Designing in Cvent Flex

Cvent Flex Event Website Design

Written by Staci Simmons | Manager, Marketing Communications & Creative Services

Cvent, an event management software used by many top-tier travel and meetings management companies, recently released its new drag-and-drop website builder—Flex. This new functionality lives up to its name with easy-to-use features and a beautifully designed interface, allowing users to create and publish their own event websites.

At first glance, this is a fantastic opportunity for small businesses and program managers. They have the means to build their own registration websites without a web developer or knowledge of HTML, CSS or JavaScript. Upon further consideration, you may uncover what most web, graphic, and marketing communications professionals already know—it’s not that easy.

In the last ten years, drag-and-drop email, website, and app builders have taken complicated coding and simplified it for the masses. It’s been an excellent tool for professionals who understand the principles of design, saving clients thousands of dollars and countless hours in web development. On the other side of the coin, those without that knowledge may cost themselves thousands of dollars and countless hours trying to figure it out for the sake of “doing it themselves.” Cvent Flex is no different.

If you’ve ever tried to build your own email or website with a drag-and-drop builder, you probably had several “pull-your-hair-out” moments— you’re not alone. Most website builders are harder to use than they appear. They claim to offer an easy way to build a beautiful, functional website, but more often than not that’s not the case.

While Cvent’s design showcases look absolutely stunning, mimicking that level of design and functionality is nearly impossible “in just a few clicks.” Trying to achieve a great design yourself is often cumbersome, and not quite as easy as advertised. At the end of the day, the people who built those showcases are seasoned designers who know how to leverage the tool correctly and know how to maneuver through its limitations in order to create a functional, unique, and on-brand design.

The Pros of Cvent Flex

– Easy-to-use drag and drop functionality
– Allows for easy, real-time editing and updating
– Provides a live preview feature without publication
– Fully responsive on all devices (desktop, tablet and phone)

The Cons of Cvent Flex

– Big Learning curve for first-time users
– Customization options are limited
– Differentiating your event from other templates will be difficult
– Layering text and images for legibility is time-consuming

Cvent does offer many support options to help build and publish your event registration website. If you have the time and means to take creative control, click here to learn the platforms design and development best practices.

If, however, you’d like to focus on the other seventy-five percent of your event’s needs, let Flex be a tool for your friendly, neighborhood web designer. Ultimately, the time it takes for a professional to leverage this tool will simplify your workload and allow you to focus on the rest of your event’s needs—managing its infinite amount of moving parts.

For more firsthand information about Cvent Flex, email Meetings & Incentives Worldwide at marketing@meetings-incentives.com to connect with our event technology and creative service experts.

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Incentive Travel Programs, Program Management & Event Design

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6 Important Life Lessons from Event Planning

Life Lessons Event Planning

Written by Marie Johnson, CMP | Director, Marketing & Strategy

Last month our very own Melissa Hahn, Senior Account Lead at Meetings & Incentives Worldwide, was featured in the Daily Herald, suburban Chicago’s information source. In the article, she shares some important life lessons she has garnered over the past 19 years in the trenches of meeting planning and event management.

Melissa’s first lesson, remember that you can’t do it all yourself, is a keen reminder that event planning is considered one of the most stressful jobs. Most people are probably surprised to learn that it closely followed enlisted military, firefighter, airline pilots, and police officers. In fact, according to the CareerCast annual ranking, it has made the list the past six consecutive years and came in fifth place in 2017.

And, while it is true—a career in event planning can be stressful—it is also an incredibly rewarding profession if you just take a few cues from Melissa. Below are the top six life lessons that event planning taught her. CLICK HERE to read the full article.

  1. Remember, you can’t do it all yourself.
  2. Have empathy. Always put yourself in other’s shoes.
  3. Put your health first.
  4. Do not take anything for granted.
  5. Continue to grow. Take a risk.
  6. Always say thank you!

Posted in: Company News, Conferences & Tradeshows, Event Marketing & Communications, Program Management & Event Design

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Lighting a New Fire: Finding Purpose and Intent (Part 2 of 3)

WBENC Tuck Executive Course

Written by Tina Madden, CAP | Co-CEO and Chief Customer Officer

As business leaders, we are often caught up in dealing with things in real time. People rely on us to help solve immediate challenges and make quick decisions, all while pushing our team leaders to the next level. It is incredibly difficult to take a break from the work that is in front of us to strategically plan for the future. It’s a commitment to make something abstract the main priority.  In Part 1 of this series, published last month, I wrote about my experience at the Tuck-WBENC Executive Program at the Tuck School of Business, how it lit a fire beneath me and what it means for our colleagues and partners moving forward. I want to take a moment to expand on this further.

Going into it this program, I knew the basics of what to expect. I knew we would work on business operations and marketing strategy, hear from various business experts, and learn about some of the challenges and solutions experienced by our peers. But what I didn’t expect, was that I would get so passionate about empowerment. Empowerment has always been a part of my purpose as a leader, but I discovered during this program that there was more I could be delivering and that my excitement for creating purpose runs deeper than I could have ever imagined.

During the program, we were asked to consider what legacy we wanted to leave and how we could continue to give back. In experiencing the ‘transformative’ moments my peers had during this program and thinking about my own leadership journey, it became clear to me how fascinated, and passionate I was about women empowering other women. I saw women being lifted by their peers. I saw breakthroughs because of the support and ideas being shared among the group. I saw very established women leaders let go of the “woman-doubting guard” they had been carrying and honestly realizing that they were right where they were supposed to be. It wasn’t just luck. It was hard work, dedication and focus, not happenstance.

So, there you have it. The legacy I want to leave is to become the best women leader I can be and intentionally work to support other leaders. It is a harsh society today. In an age of technology, transparency, and social media there is a lot of criticism on what we are all doing “wrong.” What if we stopped focusing on what we are doing “wrong” and start to focus on what we are doing right and how to continue to create opportunities and successes? Magic may happen.

What does this mean for all of you?

At M&IW, we are very passionate about our culture. It is essential to my sister, Jean, and I as Co-CEOs that we create an environment where our employees, leaders and executive teams feel empowered and empower others. To continue to build and sustain a culture free of criticism to let creativity thrive, one full of support even when mistakes are made, one that allows different types and levels of leaders — program leaders, account leaders, thought leaders, and people leaders – to all THRIVE. The best leaders really do see beyond what people currently are to what they have the potential to become. This applies to our clients and suppliers, as well, because we are in partnership together to create amazing outcomes through the power of human energy and live events.

I look forward to sharing the final part in this series next month in which I will dive deeper into our business and vision into 2019 and beyond.

 

Posted in: Company News, Conferences & Tradeshows, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Group Air Travel Management, Incentive Travel Programs, Pharmaceutical, Medical and HCP Compliance, Program Management & Event Design, Sourcing, Negotiating & Contracting

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Introducing Cvent Flex — What You Need to Know

Cvent Flex for Event Website Design is Live

Written by Chip Begley | Senior Manager, Event Technology

As of October 31, 2018, Cvent released Flex General Availability meaning all Cvent accounts now have the Flex registration option. This will become the new “standard registration” and the previous version is renamed to the “classic registration.” In order to bring the latest information on the update and full transparency into the new process, I have compiled a list of questions and answers on the topic.

What is Cvent Flex?

Flex is the name of the new event registration module within Cvent which is being called “a modern and innovative way for event planners to build, design, and manage modern mobile-responsive event websites and enhance the registration process.” With the release of Flex comes a complete redesign of the technology that uses a whole new thought process to building websites.

What does Cvent Flex mean to me?

Cvent’s intention with Flex is to provide a simpler and easier process for building registration websites. And, while this will fully be the case in the future, M&IW expects a learning curve for our clients and our team as we implement the new platform. For reference, we all recall when Microsoft would change their Office programs.

Many of us would spend precious time looking for the location of the new navigation menu. Flex is not simply a navigation menu redesign, it is a full redesign of the way the registration site module will operate and the learning curve will be slightly more than learning where a new menu item resides. Please be aware that this may initially have an effect on design hours.

Our team is already diving into the new platform to continue to provide exceptionally designed sites. Along with M&IW’s Creative Services Team we are looking forward to bringing our clients high-quality, multi-functional, responsive registration website designs.

What does Cvent Flex mean for M&IW?

M&IW is excited for the opportunity to design more and code less. Where we’ve been great at manipulating the HTML/CSS in the Classic Registration, Flex will give us the opportunity to design and brand more than just a registration site. Through the use of color palates, fonts and images we are able to create messages that drive home the purpose of the website and paint a larger picture of the event. Additionally, our Web Design team will continue to work very closely with our Creative Services team and our graphic designer to create professionally themed designs.

What else do I need to know?

Currently, M&IW is still able to create sites in Classic Registration and in Flex. The latest update from Cvent is that Classic Registration will sunset sometime in 2019, however, dates are fluid.

A final note, when switching over to Flex for our client’s registration sites, not all features are currently available from the previous classic version. We expect 100% parity in 2019 before the Classic version is sunsetted. Cvent is committed to enhancing the platform as it matures. Prior to ‘sunsetting’ the Classic version, Flex will not only have the same functionality as the Classic module; but will also provide more features and functionality within Flex than currently available.

In conclusion, our team is readily available to answer any of your questions or concerns. Please feel free to contact your M&IW representative to discuss any questions or concerns. For additional information, CLICK HERE to view our Industry Insights Webinar OnDemand, “It’s Flex Time! What you Need to Know about Cvent Flex.”

Posted in: Company News, Data Analytics, Business Intelligence & Consulting, Event Marketing & Communications, Event Technology & Mobility Solutions, Program Management & Event Design

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Lighting a New Fire: Finding Strength and Clarity (Part 1 of 3)

Women, WBE, WBENC, Leaders, Growth

Written by Tina Madden, CPA | Co-CEO and Chief Customer Officer

There are moments in life and business that are truly transformative, and when you experience one, as I just did this past month, I believe it is imperative to drive forward with intention and share that purpose with employees, partners, and clients.

I had the very distinct honor of being sponsored by one of our dear Fortune 100 clients to attend the Tuck-WBENC Executive Program at the Tuck School of Business at Dartmouth College in Palisades, New York.

Wow! What an experience. I was joined by more than 60 women business owners from all walks of life to experience, learn and network, to enhance the skills needed to grow our business, elevate our leadership, and better serve our clients.

The six-day intensive program had us examining our businesses and applying core concepts through real-world applications. The hands-on training in strategy, operations, finance, marketing, and leadership was enough to propel any business forward, and I am very excited to see the influence it will have on M&IW in the coming months. I am truly grateful for the “real-world” business training, but what I honestly took out of this experience, especially as a woman business owner, was the relationships and leadership support from my fellow women entrepreneurs. Listening and learning from my peers was transformational. The stories shared were nothing short of awe-inspiring. I was able to connect unlike I had ever experienced before in business.

As leaders and as women, I know we all doubt ourselves sometimes, and I want to be transparent and let you know that I came into the program feeling like an impostor thinking “I am not sure if I belong here.” Crazy, I know. But I left realizing we are too hard on ourselves most the time. I am fortunate to lead next to another amazing women leader, my sister, Jean Johnson. We both have what it takes, alongside our fantastic team, to continue to drive our organization into the future; to better serve our clients, provide security and pathways of passion for our employees, and be a strong partner to our vendors.

Ask anyone one on my team and they will tell you that a new fire has been lit beneath me. I am ready to take on bigger challenges, lead with even more heart, and do so with unwavering confidence.

What does this mean for all of you?

It means a stronger Meetings & Incentives Worldwide. One that is ready to help you drive your business forward. It means a clear pathway for any leader in our organization to create a career founded in leadership. It means a strong ally who will always see our supplier partnerships as one in which we lift each other up to create great experiences and results.

I look forward to sharing more with you over the coming months regarding how my experience with the Tuck-WBENC Executive Leadership program was truly transformational for me personally, professionally, and how it will strengthen our business intent moving forward.

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